Customer Service Specialist

Customer Service / Consumer Specialist

Join LALA U.S. as a Customer Service / Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You'll process high-volume orders, manage product inquiries, and support quality systemsall while helping maintain LALA's commitment to food safety and customer satisfaction.

Accurately process customer orders via phone, email, web, and EDI

Resolve customer and product inquiries efficiently and professionally

Serve as the point of contact for consumer feedback, quality issues, and promotional requests

Generate and maintain quality issue reports

Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback

Maintain documentation, shared drives, and corporate quality procedures

Assist with audits, product evaluations, and training on customer care tools

Support cross-functional projects and respond to ad-hoc requests

Responsible for following up on any complaint received through the Claim Adjuster Services (CAS)

Send complaint samples to external laboratory for analysis and / or identification

Maintain the customer requirements and customer specifications system

13 years of customer service experience, preferably in Consumer-Packaged Goods

Strong communication and problem-solving skills

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Ability to manage multiple priorities in a fast-paced environment

Comfort with phone, email, and social communication platforms

Bilingual (English / Spanish) is a plus

High School Diploma or GED required

Associate's Degree or higher preferred

Hybrid role with on-site presence in Dallas, TX as needed

Standard office setting; occasional lifting (up to 10 lbs.)

Regular business hours with flexibility based on project needs

Salary Range : $44,000.00 - $52,270.00

Why Join LALA U.S.? We're a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.