TRCC Non-Emergent Call Take Professional

Responsibilities

$17.40 / Hour

Brand New Location in The Colony, Covered Parking and Outdoor Space!

Transfer Capabilities across the entire GMR footprint.

Some of the benefits we offer for members of our team :

Paid Time Off (PTO)

Medical, dental and vision coverage

Disability and life insurance

Up-to-date equipment

Break room & kitchen area

Gym access 24 / 7

Opportunities to grow

JOB SUMMARY

It is the responsibility of the Non-Emergent Call Take Professional to answer incoming Non-Emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous and customer service-oriented demeanor.

These calls must be held with the highest regard and the Non-Emergent Call Take Professional must speak in a clear and concise manner.

RESPONSIBILITES

Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the caller’s needs, and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required.

Respond to customer needs accordingly.

• Understands, implements and demonstrates compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care .
• Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Assist dispatchers as needed.
• Work with other departments to ensure mutual organizational goals are pursued and achieved.
• Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
• Maintain all department required certifications / licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
• Ability to work a rotating shift schedule, including nights, weekends, holidays.
• Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
• Other duties as defined by formal job description.

QUALIFICATIONS :

• High school diploma or equivalent
• Skilled in reading and writing English
• Ability to communicate clearly on the radio and telephone
• Ability to record, transmit, and report information accurately
• Ability to efficiently utilize all equipment assigned to him / her
• Ability to manage multiple tasks simultaneously
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
• Ability to understand basic computer applications
• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred)
• Availability to work Nights, Weekends and Holidays

WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS :

• Must be able to perform job duties in a fast-paced environment
• Attention divided between issues requiring multi-tasking
• Deal with emergency and time sensitive situation on an ongoing basis
• Able to perform under circumstances of emotional stress
• Ability to make quick and accurate critical decisions
• Frequently required to sit for long periods of time
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Hearing : Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

If your passion assisting with helping the community in their time of need where every second counts, apply today!

Get paid to work with your friends! GMR is looking for people like you!

GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus!

PLEASE NOTE : COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies.

However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.

Qualifications

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.