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Operation Manager (E-Commerce)

Operation Manager (E-Commerce)

Creative ChaosLos Angeles, CA, US
2 days ago
Job type
  • Full-time
Job description

Operations Manager

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross-functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results.

Responsibilities :

1. Inventory Planning & Demand Forecasting

  • Develop, implement, and maintain inventory forecasting models to ensure consistent product availability.
  • Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency.
  • Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals.

2. Vendor Relations & Procurement

  • Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise.
  • Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery.
  • Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules.

    • 3. Cross-Functional Collaboration

  • Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.
  • Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives.
  • Ensure transparent and timely communication of any potential supply or operational issues across relevant departments.

    • 4. System & Process Management

  • Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries.
  • Maintain accurate records within inventory management software or ERP systems.
  • Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams.

    • 5. Operational Efficiency & Continuous Improvement

  • Analyze current operational processes to identify bottlenecks and areas for improvement.
  • Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness.
  • Present findings and recommendations to leadership, outlining clear action plans and metrics for success.

    • 6. Risk Management & Compliance

  • Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines.
  • Proactively identify potential inventory or supply chain risks and develop contingency plans.
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    Operation Manager • Los Angeles, CA, US

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