Tool Service Team Lead

What's the role?

The Team Lead, On-Demand Program is responsible for functional and disciplinary leadership of On-Demand Service Representatives in Tool On-Demand operations.

This role effectively plans and directs activities of assigned employees to achieve Tool On-Demand Management Business Objectives.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond.

Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.

Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Lead and direct On-Demand Service Representative team in executing tool service process while delivering Hilti Tool Services value proposition
• Maintain technical competence while leading the development of assigned On-Demand Service Representatives
• Identify, propose, and execute continuous process improvements for On-Demand center operations
• Supervise a team of On-Demand Service Representatives to ensure completion of daily and weekly cycle counts, equipment status modifications, and appropriate integration of stock into the On-Demand plant location(s)
• Manage inventory control of On Demand tools, including directing the On-Demand Service Representatives team in physical inventory, asset management, and inventory audits
• Train new and existing On-Demand Service Representative team members in SAP and program processes and updates
• Serve as the subject matter expert for all On-Demand processes, protocols, and procedures
• Adhere to standards, processes, and policies, and ensure On-Demand Service Representative team members follow all process standards
• Ensure minimum and maximum stock levels to timely fulfill customer orders via inventory management
• Direct the maintenance of work areas, tools, and assigned equipment
• Oversee and supervise assigned team members, including performing PMP process, implementing development plans, and recommending employment status changes
• Determine On-Demand priorities to maintain same day receiving and on-time shipping
• Assist On-Demand Manager in maintaining communication through daily contact with On-Demand staff, Tool Service Center staff, customers, sales personnel, and company departments
• Direct and coordinate activities in collaboration with stakeholders, including Account and Regional Managers, Product Managers, Trade Managers and Tool Services Marketing team to understand product issues and effectively communicate changes and challenges
• Coordinate with the Manager of the On-Demand Program and other Team Leads to recommend and implement SAP and physical process improvements
• Collaborate with Team Leads to develop and maintain an On-Demand SAP and physical process manual
• Create and provide internal and external ad hoc reports
• Perform other duties as assigned

Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.

What do we offer?

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical / dental / vision coverage, and a variety of other benefits to fit the needs of our employees.

What you need is :

• High School Diploma or GED, required
• Associate’s degree, preferred
• Minimum three (3) years’ experience as an individual contributor or team leader in a process-oriented role
• Experience in supervisory role, preferred
• Advanced skills in SAP and MS Excel, required
• Strong communication (verbal, written, presentation) skills required; must be able to effectively interface with customers and internal team members at various levels with the organization
• Ability to assess differing priorities and adjust to ensure a high level of customer satisfaction is maintained

Why should you apply?

We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.