Customer Service Representative

Position Overview

We are seeking a dedicated and detail-oriented

• Customer Service Representative
• to join our high-volume call center team. This role is critical in supporting our pharmacy operations by managing non-clinical customer inquiries and ensuring timely medication delivery and payment coordination.

Key Responsibilities

• Serve as the primary contact for inbound calls related to prescription status, billing, and general inquiries.
• Schedule medication deliveries and process payments, ensuring accurate profile updates for successful distribution.
• Provide exceptional customer service by resolving inquiries or routing calls to appropriate departments.
• Document concise progress notes to support workflow transparency and referral tracking.
• Utilize internal systems to verify insurance, provide shipment updates, and issue invoices upon request.
• Address patient concerns during refill scheduling and escalate clinical questions to pharmacists or nurses.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinical staff to ensure patient safety.
• Perform additional duties as assigned, based on team or program needs.

Required Qualifications

• Minimum of
• 1 year experience
• in a high-volume call center environment.
• Excellent communication skills
• with a customer-first mindset.
• Strong attention to detail and ability to multitask in a fast-paced setting.
• Proficiency in using management information systems and documenting interactions.

This is a fantastic opportunity for individuals passionate about healthcare support and customer service excellence. If you thrive in a collaborative environment and are committed to making a difference, we'd love to hear from you!

• Skills

Support, Customer Service, Call center

• Top Skills Details

support

• Experience Level

Entry Level

• Pay and Benefits

The pay range for this position is $20.40 - $20.40 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Cary,NC.

• Application Deadline

This position is anticipated to close on Nov 12, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.