Job Description
The Branch Director assists with the day-to-day leadership, management, staff and client relations and retention, as well as assisting with the management of short and long-range goals of the branch.
The Branch Director serves as a performance-driven leader and mentor to the branch. The Branch Director will work closely with the President of Operations to develop and implement a variety of strategies to maximize profits while maintaining an exceptional level of service.
Job Duties and Responsibilities :
- Contribute to the development, implementation and achievement of organizational strategies, policies, and practices
- Direct leadership over community managers and support staff; ensure staff is successfully meeting the standards and practices of the branch and their respective job duties
- Ensure branch standards are consistently met, focusing on maintaining high levels of staff engagement and retention, as well as client satisfaction and retention.
- Ensure client associations are managed in compliance with governing documents, federal, state, and local governing agency requirements.
- Identify resource needs and participate in the recruiting, onboarding, and training for the community management team and support positions
- Coach, mentor and provide training for team members
- Establish positive relationships with existing and prospective clients, as well as third-party vendors and service providers
- Drive and monitor key business driver results via the branch scorecards
- Identify organic and inorganic growth opportunities within the branch
- Assist with business development at the branch
- At times the Branch Director may have direct oversight of a property(ies). In this event, the Branch Director will be responsible for community manager duties until a new manager is assigned.
- Other duties as assigned
Knowledge and Skills :
- Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments
- Creates an open environment and builds connections by being available and approachable
- Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions
- Self-confident to take initiative and can quickly adapt to changing circumstances
- Strong financial planning and analysis capacity
- Excellent public relations, presentation, interpersonal, and verbal / written communication skills
- Expert knowledge of Microsoft Office and a willingness to learn new technology
- Confidentiality and discretion in the performance of all duties and responsibilities
- Time management and time critical prioritization skills
Requirements
- 5+ years of directly related or closely related experience
- 3+ years of Management and / or Supervisory experience
- 3+ years of Community Association experience
- Bachelor's Degree, MBA and / or PCAM preferred
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