Nordic Speaking Customer Service for Transportation (Rail, Shipping, etc.)

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, is excited to announce an opportunity for a Nordic Speaking Customer Service representative within the Transportation sector, covering areas such as Rail and Shipping. Our focus on matching the right candidates with the right employers spans various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. This role is designed for individuals who are passionate about providing exceptional customer service and are fluent in Nordic languages. As a vital member of our team, you will engage with customers across Nordic countries, providing assistance, answering inquiries, and ensuring a seamless experience as they navigate transportation services. Joining Patrique Mercier means being part of a project owned by The House of Mercier, where our commitment to excellence in recruitment helps connect people with their dream jobs abroad. If you are motivated, customer-oriented, and looking to take your career to new heights in an international setting, we encourage you to apply and be part of our growing success story.

Responsibilities

• Provide exceptional customer service to clients in Nordic languages regarding transportation inquiries.
• Handle customer complaints and resolve issues efficiently and professionally.
• Assist customers with reservations, cancellations, and changes to their transportation plans.
• Maintain up-to-date knowledge of transportation services and related policies.
• Communicate effectively with other departments to ensure customer needs are met.
• Document customer interactions and feedback accurately in the CRM system.
• Provide information on pricing, schedules, and travel routes to customers.