Engineering Operations Technician (AWS GovCloud Region)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

Key job responsibilities

• Supervise contractors who perform servicing or preventive maintenance
• Perform limited maintenance tasks to include : filter changes, battery system PMs, and Rack PDU & Rack ATS replacements
• Perform root cause analysis for operational issues
• Troubleshoot facility and rack level events
• Ensure all personnel on-site follow safety protocols
• Work on-call and a rotating schedule as needed
• Take daily operational readings and provide metrics reporting to senior engineers
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

A day in the life

All physical requirements are expected with reasonable accommodations

• Walk job sites in uneven terrain
• Work at heights and from ladders
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl
• Regularly lift and / or move up to 49 pounds; and participate in group lifts for 50 pounds or more
• Carry objects weighing up to 49 pounds for short distances
• Work shifts longer than eight hours in duration
• Respond to off hour emergency calls
• Maintain balance and perform construction tasks while on a ladder
• Coordinate body movements when using tools or equipment

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens.

GovCloud may NOT be accessed from outside of the United States)

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations :

Hilliard, OH, USA

BASIC QUALIFICATIONS

• High school diploma or equivalent
• 2+ years of electrical or mechanical experience
• 2+ years of data center or mission critical facilities experience

PREFERRED QUALIFICATIONS

• 4+ years of Data Center Engineering Experience
• Fundamental knowledge of network design and layout as well as low voltage (copper / fiber) cabling
• Meets / exceeds Amazon’s leadership principles requirements for this role
• Meets / exceeds Amazon’s functional / technical depth and complexity
30+ days ago