Billing Operations Manager

Job Category :

Customer Service & Contact Center Operations

Schedule : Full time

Job Description : PURPOSE AND SCOPE

Lead the Central Billing team that finalizes billing for all North American service work orders. You'll own accurate, timely invoicing, credit-card processing, invoice distribution, and proactive PO capture-primarily across Salesforce / ServiceMax & JDE Enterprise One platforms. Most importantly, you'll motivate and develop a team of billers, set clear performance objectives, and drive continuous improvement and automation in partnership with Collections, District Operations, and Administrative Support teams.

This position will be based out of our Charlotte, NC office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

People Leadership

• Set team goals, SLAs / KPIs, and performance standards; run regular 1 : 1s and team huddles.
• Coach, mentor, hire, and develop billers; build training plans and support guides.
• Balance queues and coverage; audit work for quality and provide actionable feedback.
• Celebrate wins and hold the team accountable for results and customer experience.

Billing Operations

Process Improvement & Automation

Cross-Functional Collaboration

SUPERVISORY RESPONSIBILITIES :

Directly supervises 10-20 administrative staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED COMPETENCIES

REQUIRED EDUCATION & EXPERIENCE

REQUIRED KNOWLEDGE / SKILLS :

Company Description :

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer :

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal / sick days per year round out the package.

Rite-Hite is an Equal Opportunity / Affirmative Action employer offering a drug free workplace for our customers and employees.