Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
- Sign on bonus up to $500
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Weekend Opener
Customer Service Representative .Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities .Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities includin...
Weekend Opener
Customer Service Representative .Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities .Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including: .A...
Cashier (Principal Operator/Student Services Specialist)
This position is a part of the University Services Finance organization.University Services Finance oversees all financial activities within University Services, a division of the University of Minnesota responsible for campus operations, including Facilities Management, Capital Project Management, ...
Full Time - Head Cashier - Day
Essential Functions:NOTE: Minors in this role may not be responsible for some of the activities listed belowAssisted Self Check Out• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously• Approaches and interacts with customers ...
Cashier
Crew Members play a vital role in delivering great guest experiences.They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment.They work as part of a team to meet our Guests' needs and give them a reason to come back.If you enjoy work...
Warehouse Worker
Warehouse workers at PK Property Services receive, store, and provide supplies and equipment; maintain the PK Property Services warehouse supplies and materials. We are now hiring a warehouse worker with experience to work in the area of Saint Paul MN. Job Type: Warehouse worker, Saint Paul. Maintai...
Warehouse Worker- Material Handler
To fulfill that purpose, we need a fantastic team.As a Material Handler your objective will be to transform our materials inventory strategy within Norhart, specifically on the construction site.You are responsible for receiving of all materials at our construction site.This includes, but is not lim...
Warehouse Associate
We are searching for a Warehouse Associate to play a critical role responsible for performing a variety of duties within our warehouse. Maintain organized and clean warehouse spaces. ...
Customer Service Representative (Logistics Industry) - $20/hr.
Customer Service Representative. Deliver outstanding customer service. Customer Service Agent would be preferred. Mainly correspond with customers via email (80+ emails/day), phone work (30-40 calls/day). ...
Front Desk Opener
Customer Service Representative .Planet Fitness members, prospective members and guests.Will receive after 60 days of employment.Essential Duties and Responsibilities.Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.Handle all fro...