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Provide technical and operational support for computers, networks, and telecommunications systems, including help desk services, basic network administration, equipment maintenance, and user account management.
Responsibilities
Provide help desk support for computers and networks, including routine problem tracking, analysis, and resolution.
Assist in network upgrades and the installation and configuration of servers, workstations, peripherals, and software applications.
Support department staff in the use and interpretation of databases and related applications.
Assign logons and access rights, manage print queues and directory structures, reset passwords, and create departmental groups.
Assist with security of computer-related equipment to protect end-user data integrity and support asset inventory and utilization tracking.
Monitor and operate computer and telecommunications systems, including data lines, terminals, and printers, and coordinate vendor repairs as needed.
Monitor daily network operations and maintain network resource location lists, including printer locations, queues, and network drive mappings.
Assist in troubleshooting and resolving administrative network issues related to communications, data access, printing, and administrative applications.
Perform related duties as assigned.
Requirements
Experience providing technical support for computers, networks, and related peripherals.
Knowledge of basic network operations, user account administration, and security best practices.
Ability to troubleshoot hardware and software issues and coordinate with vendors for repairs.
Familiarity with help desk workflows, including ticket tracking and issue resolution.
Strong organizational skills for maintaining inventories and network resource documentation.
Skills
Help desk and customer support
Hardware and software troubleshooting
Basic network administration and monitoring
User account and access management
Database user support and interpretation
Documentation and asset inventory management
Problem-solving and analytical skills
Summary Qualification
Proven experience in a technical support or help desk role.
Working knowledge of computer systems, networks, and common operating systems.
Ability to manage multiple support requests and prioritize tasks effectively.
Strong communication skills to assist non-technical users.
Attention to detail in maintaining system security and equipment records.