Customer care Jobs in Lynn, MA

Care Coordinator, Hello House for Men

The Opportunity: Care Coordinator, Hello House for Men

Job Type: Full-Time

Pay: Starting at $27/hour

VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

As Care Coordinator, you'll have a dynamic and critical role working with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders to provide care management and support. You will support clients in accessing treatment services and community resources.

This role is about making a difference in the lives of the people we serve. As a Care Coordinator, you'll bring the following qualifications:

• A Bachelor's Degree; Degree is desirable in psychology, social work, health care, administration, or related human service field.
• Minimum of two years' experience with social service organizations, and experience with coordination and referral for services.
• Excellent communication skills, organization skills, and computer skills are required.

Care Coordinator Key Responsibilities:

• Engage with clients following admission to help them access treatment services within VOAMASS and externally with community-based providers.
• Facilitate 3 weekly groups with up to 16 residents on various topics.
• Engage and build rapport with clients in order to assist with referrals and coordination for services including primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists and other social supports.
• Meet with each client biweekly to provide follow-up assessments and ensure that clients attend appointments and access treatment.
• Establish and maintain good working relationship with community based providers to ensure continued coordination.
• Serve as part of the integrated multidisciplinary care team to enhance client experiences and maintain agency compliance with state regulations and mental health professional standards.
• Maintains records through our electronic record keeping system according to VOAMASS Policies and Procedures. Complete all documentation and authorizations promptly, and comply with professional standards as required.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960's to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, which includes our Care Coordinator, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.