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Remote Customer care Jobs in Springfield, MA

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Customer care • springfield ma

Last updated: 18 hours ago

Care Coordinator

Mental Health Association - Western MAWest Springfield, MA, US
$19.00 hourly
Full-time
Quick Apply

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assis... Show more

Home Care Aide

HCAOAFeeding Hills, MA, United States
$18.00 hourly
Full-time

Caregiver Position at Visiting Angels West Springfield.At Visiting Angels, we understand that caregiving is not just a job; it's a calling.Every day, our caregivers touch the lives of those who rel... Show more

Direct Care

Center for Human DevelopmentSpringfield, MA, United States
Full-time

The Center for Human Development, (CHD) is seeking a part time and full time Direct Care workers to join our Adult Day Health (ADH) program working in our Springfield office.Direct care support spe... Show more

Direct Care Worker

The MH Group, LLCEast Longmeadow, MA, United States
Full-time

We are looking for compassionate, reliable, and dedicated Home Care Direct Care Workers to provide personalized, in-home support to individuals with intellectual and developmental disabilities.This... Show more

Direct Care Professional

ServiceNetLongmeadow, MA, United States
$18.00 hourly
Full-time

ServiceNet is looking for amazing people who love helping others and making a difference! If you enjoy working with adults who have brain injuries and want to be part of a team that supports them i... Show more

Child Care Director

Healthtrax Fitness & WellnessEnfield, CT, US
Full-time

Child Care Director with experience opening and operating a new day care business.Director is responsible for initial set-up, licensing process, enrollments and daily hands on management of the dai... Show more

Customer Service Representative

Industry Electric Systems, IncEnfield, Enfield, US
$20.00 hourly
Full-time

Job Title: Customer Service Representative.Company: Industry Electric Systems, Inc.Location: Enfield, Connecticut, United States.Salary: $20 - $35 USD per hour.Industry Electric Systems, Inc, a lea... Show more

Home Care Aide

Visiting Angels of West SpringfieldFeeding Hills, MA, US
$18.00 hourly
Full-time

Feeding Hills, Every Fri/Sat/Sun, Start time between 7am-10am for 4 hour shifts, Requesting female caregiver, no pets.E:    is 104 yr old female, cognitive impairment requires partial assistance wi... Show more

Customer Support Specialist

PIP, East Longmeadow, MAEast Longmeadow, MA, US
$21.00 hourly
Full-time

Job Title: Customer Support Specialist.We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences.We are seeking a det... Show more

PERSONAL CARE ASSISTANT

ANGEL CARE COMPANIONS LLCenfield, CT, US
$16.94 hourly
Full-time

Join Angel Care Companions LLC as a Personal Care Assistant in Enfield, CT, where you will provide compassionate support to individuals in need.Be a vital part of our dedicated team, making a meani... Show more

Direct Care Professional

Berkshire County ArcFeeding Hills, MA, United States
$21.00 hourly
Full-time

Location Feeding Hills, MA, United States.Job Category Direct Care, Full Time, Residential.Description Requirements Summary. Show more

Elder Care Provider

ElderCare.comHampden County, Massachusetts, USA
$15.00 hourly
Part-time

We are a family located in Hampden County, Massachusetts, looking for a compassionate elder care provider to join our home.This is a live-out, part-time position that focuses on companionship and s... Show more

Customer Care Coordinator

TruGreenChicopee, MA
$33,410.00 yearly
Full-time

TruGreen is committed to providing personalized attention for our associates.We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and pro... Show more

Patient Care Technician

Baystate HealthSpringfield, MA, United States
Full-time

Daily activities are coordinated by the Registered Nurse (RN).The PCT will perform a variety of technical tasks and bedside functions.Responsibilities include but are not limited to Direct Patient ... Show more

Acute Care Worker

Mental Health AssociationChicopee, MA, United States
$19.00 hourly
Full-time

The ACT staff performs a variety of duties to provide necessary supports to individuals with developmental disabilities, intellectual disabilities, brain injuries, mental health issues, and/or subs... Show more

Child Care Director

Healthtrax Fitness & WellnessEnfield, CT
Full-time

Child Care Director with experience opening and operating a new day care business.Director is responsible for initial set-up, licensing process, enrollments and daily hands on management of the dai... Show more

Client Care Coordinator

Boca Recovery CenterSpringfield, MA, US
$9.00 hourly
Full-time
Quick Apply

On Site , Springfield MA , M-F - 9-5.National Director of Strategic Development.Competitive based on education and experience.Founded in 2016, Boca Recovery Center is a nationally recognized addict... Show more

Acute Care Worker

Mental Health Association, Inc.Chicopee, Massachusetts, United States
$19.00 hourly
Full-time
Quick Apply

The Acute Care Worker (ACT) staff performs a variety of duties to provide necessary support to individuals with developmental disabilities, intellectual disabilities, brain injuries, mental health ... Show more

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Care Coordinator

Care Coordinator

Mental Health Association - Western MAWest Springfield, MA, US
30+ days ago
Salary
$19.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Position Summary

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay Rate: $19 - $21 an hour

Open Shifts:

- Monday through Friday 8am-4pm (40hrs)

- Monday through Friday 9am-5pm (40hrs) two open positions

- Monday through Friday 10am-6pm (40hrs)

Key Responsibilities

  • Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
  • Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
  • Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
  • Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
  • Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
  • Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
  • Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
  • Maintain communication with external providers to ensure coordinated and continuous care across services.
  • Provide crisis support and assist in developing crisis prevention and response plans when needed.
  • Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

About the GRIT Program

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

  • Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.
  • High School Diploma or equivalent (GED) required.
  • Bachelor’s Degree in a related field preferred.
  • Prior experience in Human Services required.
  • Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $19 - $21 an hour