Job description
Were Watts. Together, were reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation and we have a dynamic future ahead.? Haws Corporation, a subsidiary of Watts Water Technologies, Inc (Watts) intentionally designs hydration, emergency shower/eyewash, and tempered water systems delivering dependable performance and lasting durability, supporting industrial, commercial, and institutional facilities since 1906. Scope of Position The Digital Marketing Specialist is a CRM- and automation-focused role responsible for administering Microsoft Dynamics 365, maintaining accurate contact and account data, building segmented audiences, and developing/improving automated multi-channel campaigns that move prospects and customers from awareness through engagement, qualification, and conversion. This position plays a key role in connecting marketing programs with sales follow-up by ensuring customer data, automation workflows, campaign tracking, and lead handoff processes are accurate, measurable, and aligned with Haws growth priorities. This position reports to the Sr. Manager of Growth Marketing. This role is hybrid and based in Sparks, Nevada. Accountabilities Administer and maintain Microsoft Dynamics 365 CRM. Maintain accurate customer and account data. Develop and optimize automated customer journeys and email campaigns. Support digital campaign execution and lead generation. Deliver performance reporting and analytics. Collaborate with cross-functional teams. Primary Job Duties and Responsibilities Marketing Operations & Campaign Support Support digital campaign development and execution through accurate audience setup, list management, A/B testing, deployment, and performance trackingAssist with developing lead generation campaigns for hydration and safety product lines using CRM-driven segmentation and automationAssist with campaign workflows for webinars, product launches, and targeted vertical campaigns, including form capture, nurture logic, and sales follow-up routing CRM Administration, Contact Management & Customer Automation Administer and maintainMicrosoft Dynamics 365 CRM, including contacts, accounts, marketing lists, segments, forms, fields, views, and campaign recordsOwn contact database hygiene by managing imports, deduplication, standardization, consent/preferences, lifecycle status, and ongoing data quality improvementsBuild and optimizecustomer journey campaigns, including email automation, nurture sequences, event follow-ups, re-engagement programs, and lifecycle workflowsCreate and maintain audience segmentation based on customer type, industry, geography, product interest, engagement behavior, and sales readinessDevelop targeted email campaigns and optimize performance through ongoing measurement and analysisDocument CRM processes, automation logic, data standards, and best practices to support consistent execution across the marketing team CRM Reporting, Analytics & Performance Tracking Track, analyze, and report on CRM and automation KPIs including database growth, contact quality, email engagement, journey performance, conversion rates, lead progression, and ROIConduct A/B testing to optimize email content, subject lines, segmentation, timing, and automation performanceMaintain campaign dashboards and reporting views that provide clear visibility into pipeline influence, engagement trends, and customer behavior Email, Forms & Digital Experience Support Build, test, and maintain email templates, landing pages, digital assets, subscription forms, and gated content workflows within CRM and related marketing platformsSupport campaign creative updates by ensuring messaging, calls to action, personalization, and form experiences align with customer journey goalsCollaborate with marketing, sales and product teams to ensure digital assets are accurate, trackable, and connected to the appropriate CRM records and automation workflowsMaintain consistency across digital touchpoints while prioritizing usability, data capture, and measurable customer engagement Cross-Functional Collaboration Partner with product management, sales, and marketing teams on campaign executionSupport global marketing efforts and coordinate with international teams as neededContribute ideas for campaign strategy, messaging, and content developmentResponsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)Assume responsibility for other projects and duties as assigned by Sr. Manager of Growth Marketing or Company management.Travel requirement: less than 10%. Required Qualifications Bachelors degree in Marketing, Communications, Business, Information Systems, or related field25+ years of experience in CRM administration, marketing operations, email marketing, or digital marketing automationHands-on experience withMicrosoft Dynamics 365 or similar CRM/marketing automation platformsStrong experience withcontact/database management, segmentation, customer journeys, email automation, and campaign workflowsUnderstanding of data hygiene best practices, list imports, consent management, deduplication, lifecycle stages, and lead handoff processesExperience withGoogle Analytics (GA4), Google Tag Manager (GTM), and digital campaign performance reportingExperience managing website forms, landing pages, or CMS content usingWordPress or similar platformsStrong analytical skills and ability to interpret CRM, email, and campaign performance dataExcellent communication, organization, process documentation, and cross-functional collaboration skills Preferred Qualifications Experience withB2B marketing, ideally in industrial, commercial, or institutional marketsExperience with Microsoft Dynamics 365 Customer Insights - Journeys, Dynamics 365 Sales, HubSpot, Marketo, Pardot, or similar automation platformsFamiliarity with lead scoring, lifecycle marketing, marketing attribution, consent/preference management, and sales enablement workflowsKnowledge ofSEO best practices, website optimization, and conversion-focused landing page structureExperience with marketing analytics tools such as Looker Studio, Power BI, or similar reporting platformsRelevant certifications in CRM, marketing automation, Google Analytics, or email marketing platforms General Applicable Company Competencies Commitment to Watts' integrity, accountability, continuous improvement and innovation, transparency, teamwork, adaptability, and adherence to company policies and cultural beliefs.Punctuality and dependability.Ability to be flexible and adapt to changing work priorities and stressful conditions.Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.Maintain productive and collaborative relationships with other Watts employees.Adherence to Watts seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Sparks, NV location three days per week and can work remotely two days per week. Physical Requirements Specific physical abilities required for this position include, but are not limited to: Ability to remain seated at a desk or workstation for extended periods. Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office, organize or transport files, packages, or other office-related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. Nothing in this job description restricts Watts right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is at will, which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason. #LIHybrid
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