Document processor Jobs in Richmond, VA

Senior Manager - Product Management, Core Platform Lead, Enterprise Document Management Platform

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team The Enterprise Document Management Platform team is responsible for managing the Enterprise system of record for over 15 billion customer-related documents that power critical servicing, business need, and regulatory compliance across the Enterprise. We're looking for a Senior Manager to own the foundational platform strategy that supports secure, scalable, and resilient document and metadata lifecycle management. The individual will drive platform modernization initiatives while ensuring robust data governance and operational efficiency. The ideal candidate thrives in ambiguity and can take broad, undefined problem statements and drive them to solutions through cross-functional leadership and rigorous discovery.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

What you'll do:

• Own the vision and roadmap for the core platform balancing near-term operational excellence with long-term modernization priorities
• Lead multiple engineering teams to design and deliver platform features that serve a diverse base of enterprise stakeholders
• Drive our self-service strategy to enable intent owners to independently configure, onboard, and manage their use cases without platform team dependency
• Define and manage how use cases interact with the platform by setting clear standards for onboarding, API contracts, and incident management
• Drive continuous improvement in platform API performance, usability, and operational efficiency at enterprise scale
• Ensure the platform meets enterprise data governance, compliance, and architectural standards as requirements evolve
• Build and maintain strong stakeholder relationships across the LOBs and platform teams that depend on our infrastructure

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR
• Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.