English degree Jobs in Nashville, TN

Neighborhood Health is an innovative network of 10 community health center in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and person living with addiction. As a federally qualified health center, we provide care without regard to health insurance or a patient's ability to pay. We also strive to improve our Patient Centered Medical Home model to ensure all patients get the right high-quality care, at the right place and the right time.

NATURE OF POSITION : The customer service representative is a member of non clinical team, working closely with medical assistants, nurses, and providers to assure that patients are seen quickly and efficiently. CSR's will help the patient receive a full range of primary and preventive care of the highest quality in a sensitive manner. Must be able to work in a Patient Centered Medical Home model. Must facilitate partnerships between patients, physicians and health teams with focus on care coordination and integration of treatment internally and externally. Must work diligently to assure that services are accessible, continuous, comprehensive, coordinated, compassionate, and culturally effective. Must be committed to eliminating barriers to care that is centered on the needs and convenience of patients above all other factors.

Customer Service Representatives must multi-task and may be assigned a specific range of duties by their supervisor to improve efficiency and assure quality of patient care.

QUALIFICATIONS

• High School diploma
• Knowledge of Medical terminology; Clerical experience; Medical Record experience
• Computer skills; Excellent people skills; Money handling experience a plus
• Good basic reading, writing and math skills
• Ability to use discretion in handling confidential information
• Bilingual Spanish / English preferred

SALARY GRADE AND CLASSIFICATION : Non-exempt

RESPONSIBLE TO : CSR Manager

RESPONSIBILITES :

Patient Registration & Check Out

EOE

Assist Patient

Assist Medical Assistant

Assist Medical Provider

Assist Supervisor

Member of Health Care Team

DECISION-MAKING : Moderate supervision to minimal with competency and experience

PHYSICAL REQUIRMENT

SUPERVISORY RESPONSIBILITIES : NONE