Guest relations manager Jobs in San jose ca
- Promoted
Guest Service Representative
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Guest Service Representative
Maple Tree Inn, Hogan HospitalitySunnyvale, CA, US- Full-time
Job Description
Job Description
Are you a friendly and welcoming individual looking to join a dynamic team as a Guest Service Representative? If you have a talent for delivering quick and polite assistance to hotel guests both in person and on the phone, then this position is tailored for you. Your main duties will involve handling guest inquiries, keeping precise records, and promptly addressing any issues or concerns that may arise. As the public face of our prestigious hotel, we expect a high standard of professionalism and a neat appearance. Please note that we are exclusively considering candidates who are currently eligible to work in the United States and are based in Sunnyvale, CA.
Compensation :
18.55 - $19.55 hourly DOE
Responsibilities :
- Answer and direct phone calls professionally and take messages when necessary.
- Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA.
- Maintain a high level of professionalism throughout interactions with guests.
- Accurately record charges on guests' accounts during your shift.
- Keep track of department balances and handle shift deposits accurately.
- Book rooms efficiently to maximize hotel revenue.
- Provide guests with recommendations for local dining, shopping, and attractions.
- Stay informed about upcoming groups, VIPs, and special events.
- Monitor housekeeping progress and update room statuses accurately.
- Manage early departures and reservation changes in the hotel's Property Management System.
- Follow proper procedures for mail and receiving.
- Keep the work area clean and sanitized regularly.
- Update the daily logbook consistently.
- Complete all necessary checklists during your shift.
- Arrange airport transportation for guests upon request.
- Perform any additional tasks assigned by the supervisor.
Qualifications :
About Company
Maple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.