Intelligence analyst Jobs in Springfield, MA

We are seeking an experienced Business Analyst Consultant to support business transformation, analytics initiatives, reporting programs, and operational improvement efforts. This role serves as a liaison between business stakeholders and technical teams, ensuring business needs are accurately captured, documented, prioritized, and translated into actionable solutions.

The ideal candidate will possess strong analytical, communication, and organizational skills, with experience supporting enterprise-level initiatives involving reporting, process improvement, governance, technology, and business operations.

Key Responsibilities

• Gather, analyze, clarify, and document business requirements, process workflows, business rules, and acceptance criteria.
• Facilitate stakeholder discussions to identify current-state challenges and define future-state business processes.
• Translate business needs into clear functional requirements and user stories for technical, reporting, and analytics teams.
• Support the delivery of reporting, dashboard, analytics, and operational improvement initiatives.
• Manage request intake, prioritization, enhancement tracking, issue resolution, and delivery follow-up.
• Coordinate activities across business stakeholders, project teams, analysts, developers, and operational partners.
• Prepare business cases, process documentation, status reports, meeting summaries, and executive-ready communications.
• Track project milestones, risks, dependencies, decisions, and action items to ensure successful execution.
• Support reporting cycles, including data validation, quality assurance, stakeholder review, and delivery readiness.
• Develop and maintain process documentation, knowledge transfer materials, and operational procedures.
• Assist with change management, communications, training, and adoption activities related to new processes, technologies, or reporting capabilities.
• Provide guidance and mentorship to junior analysts and team members where appropriate.
• Evaluate opportunities for process optimization, automation, and operational efficiency improvements.

Qualifications

Required Experience

• Experience performing business analysis within complex organizational environments.
• Proven ability to gather, analyze, document, and validate business requirements.
• Experience supporting reporting, analytics, technology, operational, or process improvement initiatives.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including executive-level reporting and presentations.

Preferred Experience

• Experience with reporting, business intelligence, analytics, or data visualization platforms.
• Familiarity with SQL and data-driven decision-making environments.
• Experience working within Agile, Scrum, product-based, or project delivery frameworks.
• Knowledge of process mapping, workflow analysis, governance, and organizational change management.

Education & Certifications

• Bachelor's degree in Business, Information Systems, Analytics, Finance, Communications, or a related discipline.
• Professional certifications such as CBAP, CCBA, PMP, Scrum, Agile, Change Management, or related credentials are advantageous but not required.

Ideal Candidate Profile

The successful candidate is a highly organized business analyst who excels at requirements gathering, stakeholder engagement, process improvement, and translating business objectives into practical solutions. They are comfortable working across both business and technical teams while driving initiatives from discovery through successful implementation.