Job Summary
The Program Assistant serves as the primary initial point of in-person contact for students, prospective students, and community members seeking information and assistance. This position provides professional, friendly, and customer-focused service by welcoming visitors, answering general inquiries, and directing individuals to appropriate resources within the offices of Registrar, Advising, Dual Enrollment, Admissions, and Financial Aid. The Program Assistant supports office operations by facilitating communication, providing accurate information, assisting with basic administrative functions, and ensuring a positive and responsive experience for all visitors. Job Related Minimum Required Education and Experience Requires a bachelors degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Knowledge of, or at least willingness to learn, University system programs such as EAB Navigate and Banner is a preferred. Knowledge/Skills/Abilities Knowledge of Microsoft Programs such as: Outlook, Teams, Word, and Excel. Job Duties Job Duty Greet and assist students, parents and community members in a professional and courteous manner. Essential Function Yes Percentage of Time 20 Job Duty Communicate and collaborate with multiple departments to support organizational goals and service delivery. Essential Function Yes Percentage of Time 20 Job Duty Provide information and guidance regarding programs, services, procedures, and available resources related to registrar, advising, dual enrollment, admissions and financial aid. Essential Function Yes Percentage of Time 30 Job Duty Process, distribute, collect, and maintain forms, applications, and related documentation. Essential Function Yes Percentage of Time 10 Job Duty Coordinate and schedule appointments with various offices while maintaining accurate calendars and records. Essential Function Yes Percentage of Time 10 Job Duty Perform general administrative and clerical duties, including filing, record management, and office support functions. Essential Function Yes Percentage of Time 10 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR Drug and Alcohol Testing.