Quality assurance Jobs in Sunnyvale, CA

We offer a competitive package of employee benefits for 30 to 40-hour week positions. You will receive a defined contribution amount of up to $14,580 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis. Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings. We offer a retirement plan with a generous employer match starting at 4% after one year of employment. Our paid time off is also more generous than many employers with vacation time accruing up to 25 days per year, 6 days of sick time per year and 12 paid holidays.

The benefits offered in our cafeteria plan are as follows :

• Medical benefits -Kaiserranging from $0 Deductible Plan with $15 Copay to $,3200 Deductible Plan with Health Savings Account. Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
• Dental benefits -Guardian : 1 dental HMO and 2 PPOs
• Vision benefits - 2 options from Guardian VSP : a standard vision plan and an enhanced vision plan

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Support Quality Improvement (QI) leadership in developing, implementing, and coordinating the Quality Improvement Program (QIP) to ensure high-quality mental health programs and services that align with the agency's clinical framework, established practices and systems, contract requirements, and financial goals.
• Contribute to the continuous development and implementation of improvement activities for clinical operations, including :

Conducting internal audits / chart reviews and other monitoring protocols.

• Gathering up-to-date regulations and requirements.
• Identifying effective and appropriate clinical practices for the clients served and supporting their implementation.
• Supporting best-practice consultation and supervision for direct service staff.
• Completing internal audits promptly and providing clear written feedback to program managers.
• Conducting training and collaborating with managers and QI leadership to develop coaching and correction plans addressing deficiencies identified in audits.
• Improving internal audit protocols and practices, including utilizing AVATAR reports to collect pertinent data.
• Contributing to the development, implementation, monitoring, and analysis of data collection methods for client outcomes, satisfaction surveys, program evaluation, and other quality indicators.
• Responding to client complaints and grievances in a timely manner and following established protocols.
• Implementing and maintaining risk management data collection and analysis systems, including written incident reports.
• Assisting with reporting events outside the agency.
• Supporting the QI Director in developing corrective action plans for issues identified through risk assessments, audits, and investigations.
• Designing and implementing educational presentations to facilitate understanding and implementation of client safety standards.
• Promoting and encouraging error reporting, including near misses, through a non-punitive reporting system across the agency.

3. Perform other duties as assigned.

KNOWLEDGE, SKILL AND ABILITIES REQUIRED : (E = Essential; D = Desired)

• Post-graduate degree in Social Work, Marriage and Family Therapy, Psychology, Quality Management or Improvement, or a behavioral science. (E)

Two or more years of full-time experience in a mental health setting. (E)

• At least two years of supervisory or project management experience. (E)
• Direct experience working with serious and persistent mental illness or serious emotional disturbance. (D)
• High competence in Medi-Cal billing / coding for mental health services. (D)
• Current and valid licensure from the California Board of Behavioral Sciences (BBS) as an LMFT, LCSW, or LPCC, or licensure from the California Board of Psychology as a Licensed Clinical Psychologist (PhD or PsyD). (D)
• Proven typing speed of 35 net wpm and intermediate proficiency with MS Office (Word, Excel, PowerPoint, Outlook), Windows-based databases, and basic internet navigation. (E) Familiarity with EHR systems like AVATAR. (D)
• Familiarity with documentation for residential treatment, including Crisis Residential, Crisis Stabilization, and Day Rehab. (D) Knowledge of CCL and DHCS regulations. (D)
• Demonstrated ability to :

Evaluate clinical documentation for compliance with regulations. (E)

• Train staff in response to regulatory, accreditation, and outcome requirements. (D)
• Organize workload and manage multiple tasks efficiently. (D)
• Communicate effectively in both verbal and written English. (E)
• Contribute to procedure and process improvements with measurable outcomes. (E)
• Use tact, diplomacy, and sound judgment. (E)
• Work effectively with diverse populations, including varying value systems and cultural backgrounds. (E)
• Collaborate with individuals with serious mental illness or developmental disabilities, including those with histories of institutionalization, substance abuse, or homelessness. (E)
• Assist individuals with cognitive difficulties and medical co-morbidities. (E)
• Engage populations identified as high-risk or under-represented in the County Mental Health system. (E)
• Provide exemplary customer service and compassion in all interactions. (E)
• Knowledge of :

Standards of care, quality assessment / improvement, and risk management for mental health services. (E)

• Trends in quality improvement, drug and alcohol treatment, and risk management for mental health services. (E)
• Regulatory requirements for mental health services, including state and federal legislation. (E)
• Strengths-based, harm-reduction, and social rehabilitation models. (E)
• Community resources to address mental and non-mental health needs. (E)
• Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP). (D)
• Special Requirements : Must pass a criminal records clearance, as required by Title XXII and licensing regulations. (E)
• Physical requirements :

Frequent talking and hearing, standing, walking, sitting, pinching, and finger flexion. (E)

• Occasional lifting, carrying, pushing, pulling, bending, stooping, crouching, and kneeling. (E)
• Ability to assist clients in evacuating facilities during emergencies. (E)

Equal Opportunity Employer

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