Senior operations manager Jobs in Syracuse, NY

Operations Specialist

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our Customer Relations & Operations team.

The Operations Specialist is responsible for managing daily electronic transaction processing, including EIM entries, chargebacks, and wire transfers, while ensuring accuracy, and operational efficiency. This position provides support across key functions, contributes to process improvements and upholds confidentiality standards. In addition, this position collaborates on special projects and ensures timely, compliant customer communications.

The qualified candidate will have over two years experience in banking operations, with a focus on transaction processing and regulatory compliance, demonstrated success in problem solving and a strong knowledge of retail products and services. This is primarily an on-site position reporting to our corporate office in Solvay, NY. For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Position Title: Operations Specialist

Reports To: Deposit Operations Supervisor

Position summary: Responsible for managing daily electronic transaction processing, including EIM entries, chargebacks, and wire transfers, while ensuring accuracy, compliance, and operational efficiency. Provides support across key functions, contributes to process improvements, and upholds confidentiality standards. Collaborates on special projects and ensures timely, compliant customer communications.

Tasks:

• Manage the daily processing of Electronic Item Management (EIM) entries, chargebacks, and non-post transactions with precision and attention to detail.
• Process incoming and outgoing domestic and international wire transfers, ensuring accuracy, compliance with regulatory requirements, and timely execution in accordance with internal policies and procedures.
• Assist in preparing and reviewing Bounce Protection account disclosures and customer communications, ensuring all follow-up actions are timely and compliant.
• Provide dependable backup support across key operational functions to help maintain seamless daily workflows.
• Contribute ideas and recommend process improvements to enhance team efficiency, accuracy, and service delivery.
• Collaborate on special projects and time-sensitive initiatives that drive continuous improvement within the department.
• Uphold the highest standards of confidentiality and integrity when handling sensitive customer information.

Skills and Attributes:

• Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to customer inquiries. Leverages Excel and data analysis skills to support reporting, identify trends, and drive process improvements.
• Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience.
• Verbal Communication Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand.
• Motivation Is self-motivated, and has the ability to motivate co-workers to develop successful relationships with all customers and staff members.
• Creativity and Innovation Develops new and original ideas that foster growth and efficiency within retail banking and the customer care arena.
• Dedication and Involvement Is involved with the Solvay Bank Community and Staff.

Experience and Education:

• Over two years of hands-on experience in banking operations, with a focus on transaction processing and regulatory compliance.
• Demonstrated success in problem resolution
• Demonstrated knowledge of retail products and services
• Ability to cultivate and sustain strong customer relationships
• Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships

Non-Exempt 06/2025