Service advisor toyota Jobs in Anchorage, AK

Yukon Equipment Inc.

Regular

Pay Range : $25 - $30 per hour

Why choose us?

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

Our employees' commitment to protecting the environment is intrinsic and deeply rooted, both individually and collectively at Brice, giving you purpose driven work that is impactful.

What does Yukon Equipment Inc. do?

Yukon Equipment specializes in sales of new and used construction equipment, repairs, rentals, parts, and service. Find everything you need for backhoes, excavators, skid steers, wheel loaders, bulldozers, equipment trailers, forklifts, and tractors.

What can you expect?

As the Service Advisor, you will work onsite in Anchorage, AK and will be responsible for ensuring the dealership receives payment for warranty work by accurately preparing, submitting, and following up on claims, including manufacturer campaigns and PIPs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.

How will you do it?

• Process all warranty paperwork and electronic claims within manufacturers' timelines.
• Coordinating with Accounts Receivable regarding work order, once finalized and the customer has been notified (for cash accounts only), the invoice is forwarded to the Accounts Receivable team.
• Prepare internal reports on service performance, work order status, and claim recovery.
• Opens and logs work orders upon shop request.
• Create and manage service work orders, ensuring accuracy in customer and equipment information.
• Verify criteria required for warranty payment by manufacturer.
• Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
• Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
• Maintain an up-to-date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
• Arrange for request parts to be returned to manufacturers.
• Resubmit all rejected claims promptly.
• Assist with reconciling the warranty receivables.
• Track warranty parts by work order, date of replacement, and date to be disposed.
• Maintain warranty and PIP records as required by the warrantor.
• Complete special projects as assigned.
• Enter technicians time to DIS.
• Prepares customer, internal, and warranty work orders for closing.
• Processes external vendor invoices (shop supplies, sublet repairs) and bill to appropriate work order.
• Promote a clean and organized work environment, supporting shop safety protocols.
• Assist in resolving customer complaints or service issues in a timely and professional manner.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

Supervisory Responsibilities

This position does not have supervisor responsibilities.

Knowledge, Skills & Abilities :

Who is Yukon Equipment looking for?

Minimum Qualifications :

Preferred Qualifications :

Working Environment :

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented. At times, work is performed in the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes, and occasional overtime for immediate field support or bid processing may be necessary.

More Reasons you will love working with Yukon Equipment :

How do you apply?

Please visit our careers page at www.calistabrice.com and select Yukon Equipment Inc under the company tab.

You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Yukon Equipment Inc? Simply reach out to recruitment@calistabrice.com

As an Equal Opportunity / Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours.

Join us and let's get started!

For the full job description including physical and environmental demands please reach out to recruitment@calistabrice.com

PREFERENCE STATEMENT

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion / creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION

It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.