Service desk manager Jobs in San Antonio, TX

FT Service Manager

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Qualifications: A minimum of 6 months supervisory experience (as a key carrier) in a similar retail environment or 6 months experience as sales/cashier at UFOT or a combination of both.

Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.

Essential Functions Statements

• Sales Management- Ensure effective execution of sales promotions. Demonstrate leadership abilities in driving sales. Work with store manager to communicate projected sales goals.
• Human Resources - As manager-on-duty monitor work productivity of all staff members. Assist store manager in training and developing subordinates. Demonstrate leadership initiative through clear direction. Assist in motivating staff members through positive interactions.
• Customer Service - Assist in execution of flex-service program while working with staff members to achieve sales goals. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
• Financial Responsibility - Ensure proper cash control within company policy. Ensure banking procedures within company policy. Assist in maintaining payroll within established guidelines.
• Loss Prevention - Assist in educating staff members of potential causes of shrink. Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications. Properly operate alarm system.
• Operations - Maintain neatness and cleanliness of to company standards. Determine and distribute work assignments to staff members. Perform other store duties as needed to ensure smooth operations and to meet customer needs.
• Supervisory Functions - May supervise 5 or more staff members in the absence of the store manager. Such employees handle customer needs, selling merchandise, merchandising and recovery, operating register. Carries out supervisory responsibilities in accordance with company policies.
• May participate in training employees, planning, assigning and directing work. Address customer complaints and resolve problems.

Education: High School Graduate or General Education Degree (GED) Experience: >1.5M - A minimum of 6 months experience as a 2A in a lower volume store at UFOT or a similar retail environment or 3 months experience as a Sr. Assistant in a lower volume store at UFOT or 6 months in an equivalent position in a similar retail environment. Ability to supervise 5 or more staff members in the absence of the store manager.

> 1.5M - A minimum of 1 year experience as a 2A in a lower volume store at UFOT or a similar retail environment or 6 months experience as a Sr. Assistant in a lower volume store at UFOT or 1 year in an equivalent position in a similar retail environment. Ability to supervise 10 or more staff members in the absence of the store manager.

Computer Skills

Ability to operate a POS cash register, calculator and related equipment.

Other Requirements

Basic math ability is required, i.e., add, subtract, multiply and divide. Hands on involvement in floor moves and visual merchandising. Exposure to recruiting, interviewing and training of staff members. Ability work long hours, including evenings and weekends and holidays, as necessary. Maintain a business-like, professional and well-groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary. Must meet the minimum age of 18. PHYSICAL DEMANDS

Physical Demands - Lift/Carry

StandC (Constantly)WalkF (Frequently)SitO (Occasionally)Handling / FingeringF (Frequently)Reach OutwardF (Frequently)Reach Above ShoulderO (Occasionally)ClimbO (Occasionally)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendF (Frequently) - Stand - C (Constantly) - Walk - F (Frequently) - Sit - O (Occasionally) - Handling / Fingering - F (Frequently) - Reach Outward - F (Frequently) - Reach Above Shoulder - O (Occasionally) - Climb - O (Occasionally) - Crawl - N (Not Applicable) - Squat or Kneel - O (Occasionally) - Bend - F (Frequently) - 10 lbs. or lessF (Frequently)11-20 lbs.F (Frequently)21-50 lbs.O (Occasionally)51-100 lbs.N (Not Applicable)Over 100 lbs.N (Not Applicable) - 10 lbs. or less - F (Frequently) - 11-20 lbs. - F (Frequently) - 21-50 lbs. - O (Occasionally) - 51-100 lbs. - N (Not Applicable) - Over 100 lbs. - N (Not Applicable)

Push/Pull

12 lbs. or lessO (Occasionally)13-25 lbs.O (Occasionally)26-40 lbs.O (Occasionally)41-100 lbs.N (Not Applicable) - 12 lbs. or less - O (Occasionally) - 13-25 lbs. - O (Occasionally) - 26-40 lbs. - O (Occasionally) - 41-100 lbs. - N (Not Applicable)

N (Not Applicable) - Activity is not applicable to this occupation.

O (Occasionally) - Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

WORK ENVIRONMENT

Working indoors in a heated and air-conditioned building.