Service engineer Jobs in Sunnyvale, CA

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position
A Tooling Engineer on the NPI Product Support Engineering team is responsible for identifying
tools that are required to complete field service activities, releasing design/specification
documents for all tools used by Field Service Engineering (FSE), and working cross-functionally
to design processes for managing FSE tools. This role will also work closely with engineering
teams across the business to track product launches and design changes that could impact FSE
tooling.
Essential Job Duties

• Service Tool Identification & Design
o Collaborate with Product Support Engineers to define tools required to support new product launches.
o Design proprietary tools for use by engineers to service Intuitive products.
o Define preventative maintenance and calibration (PMC) requirements for tools used by field service engineering.
o Collaborate with planners and buyers to ensure adequate inventory of new tools to support new product launches.
• Service Tool Documentation
o Create field service tool parts and tool kit BOMs in Agile.
o Update tools and tool kit BOMs in Agile for end-of-life changes to components, new suppliers, or addition of new tool models.
o Develop and maintain all process instructions for assembling tools and building tool kits.
o Create PMC documentation for calibrated tools used by field service engineering.
o Verify all service documentation is released and maintained in accordance with the ISI Quality System.
• Process Design & Support for Service Tool Management

o Work with Compliance, PMC, Logistics, and Service teams to define and/or revise processes for managing calibrated tools used to service Intuitive’s products.
o Work with Global Services Business Systems and IT teams to define requirements when process/workflow updates require corresponding updates to business/IT systems.
o Coordinate roll-out activities for new tools and tool kits.
o Identify required improvements related to current tooling solutions and drive projects to close gaps.
• Evaluate Impact of Equipment Events (EEs)
o Investigate EEs for field service tools and evaluate the impact to product in the field.
o Complete EE tasks in SAP and coordinate any follow up actions with the relevant
stakeholders

Qualifications

Required Skills and Experience
• Experience with Documentation Control systems. Prefer Agile/ACCS and SAP (inventory
management or DHR).
• Experience reviewing technical documentation, evaluating against specific criteria, and
managing document updates.
• 3D CAD proficiency, SolidWorks preferred.

• Must possess an understanding of GMP/ISO.
• Must possess strong attention-to-detail, individual initiative, sense of ownership, and
organizational skills.
• Must be a self-starter and capable of working effectively with little supervision and be
capable of identifying and driving individual projects.
• Must be capable of working effectively in cross-functional project teams.
• Candidate must have excellent oral and written communication skills, as well as strong
interpersonal skills

Required Education and Training
• Minimum 4-year degree in Mechanical Engineering, Mechatronics Engineering, or related
fields.
• Minimum 5 years of experience with a Bachelor’s degree or 3 years of experience with a
Master’s degree working as a tooling/equipment engineer or equivalent position
supporting a field organization.
Working Conditions
• None.
Preferred Skills and Experience

• Preferred experience in the medical capital equipment industry.
• Demonstrated ability to act as a mentor for lower-level personnel.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Base Salary Range Region 1:$136,100 - $195,900
Base Salary Range Region 2: $115,700 - $166,500
Shift: Day
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.