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Sql analyst • austin tx

Last updated: 1 day ago

Business Analyst

Aditi ConsultingAustin, TX, United States
$54.63 hourly
Full-time

Customer Support Technology Platform Engineering.We are looking for a highly motivated individual to join our Customer Support Technology Platform Engineering team.This role is a bridge between cus... Show more

Sales Analyst

Attic SaltAustin, TX, United States
Full-time

Go! Retail Group, based in Austin, Texas, is a national specialty retailer and the parent company of several iconic retail brands, including Go! Toys, Toys"R"Us, Babies"R"Us, Attic Salt, Wonder Wor... Show more

Python Architect / Python, API, Flask / Typescript / CI/CD, SQL / AWS / Fafka

Motion RecruitmentAustin, Texas, United States
Full-time

Our client is a software and consulting company with long-standing client relationships and an emerging products division.Their primary expertise is in application development, data visualization, ... Show more

Campaign Analyst

Smadex SLUAustin, TX, US
Full-time
Quick Apply

Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE:.We power campaigns for Apps, Games and Brands ... Show more

Program Analyst

MasTec IncAustin, Texas, United States
$65,000.00 yearly
Full-time

We are seeking a detail-oriented and collaborative Program Analyst to join our team.This role will partner closely with business stakeholders to unlock value through critical software tools that su... Show more

Analyst

Michael PageAustin, TX, United States
Permanent

Associate/Analyst Asset Management.A market-leading, institutional real estate owner and operator, backed by private equity, with an income-producing residential portfolio across major U.The client... Show more

RESERVE ANALYST

The Management TrustAustin, TX, United States
Full-time

The Management Trust Position Title: Reserve Analyst Location: Texas Reporting To: Assistant Director of Central Reserves Status: Exempt, Full-Time Salary: DOE.The Management Trust is a community a... Show more

Quality Analyst

246 Flextronics America, LLCAustin, TX, USA
Full-time

ISO 9001 related requirements and other quality programs.Plans and coordinates internal process audits and ensures optimization of the corrective action system within the operation and with externa... Show more

Talent Analyst

Alpine InvestorsAustin, TX, United States
Full-time

Alpine Investors is seeking a Talent Analyst to join its talent team.This position is focused on proactively identifying, engaging, and cultivating relationships with high-potential executive talen... Show more

Business Analyst

Allied ConsultantsAustin, TX, United States
Full-time

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies.We are currently seeking... Show more

Treasury Analyst

EbayAustin, TX, United States
Full-time

Treasury to help the Company manage its foreign exchange risk and assist with Corporate Finance analytics! The position will report to the Director of Foreign Exchange (FX) and Capital Markets and ... Show more

Analyst

TradeJobsWorkforce78722 Austin, TX, US
Full-time

ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m... Show more

Planning Analyst

Perkins EastmanAustin, TX, United States
$64,500.00 yearly
Full-time

Perkins Eastman is a global architectural design practice with expertise in all aspects of the built environment, working at all scales, and at every level of detail.With studios in 24 locations wo... Show more

Business Analyst

Nexiva IncAustin, TX, United States
Temporary
Quick Apply

MailAutoSig">Hello There,</a></p> <p> </p> <p>My name is <b>Himanshu</b>, and I serve as the <b>Recruitment Manager</b> at <b>N... Show more

Tax Analyst (Quality Analyst)

Internal Revenue ServiceAustin, TX, United States
Full-time

The following are the duties of this position at the full working level.If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to le... Show more

Tax Analyst (Quality Analyst)

US Government JobsAustin, TX, United States
Permanent

A description of the business units can be found at:.Position(s) are to be filled in following area(s): Taxpayer Services - Customer Account Services.This job (or announcement) is open to current p... Show more

Implementation Analyst

EsperAustin, TX, United States
Full-time

The Implementation Analyst will drive value to Esper customers by delivering complete, efficient, and high-quality implementations of the Esper platform.This role is responsible for guiding new cus... Show more

Sales Analyst

US FoodsAustin, TX, United States
Full-time

US Foods is seeking a data-driven Sales Analyst to support the Area Commercial team through sales analytics, reporting, contract administration, rebate management, and performance tracking.This rol... Show more

AVP- SQL Server Database Administrator

LPL FinancialAustin TX
$113,712.00 yearly
Full-time

The AVP - Database Administrator’s role will be responsible for the installation, configuration, maintenance, monitoring, upgrading and performance of critical database systems, to ensure high avai... Show more

Tax Analyst (Quality Analyst)

Treasury DepartmentAustin, TX, United States
Full-time

The following are the duties of this position at the full working level.If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to le... Show more

People also ask
Business Analyst

Business Analyst

Aditi ConsultingAustin, TX, United States
25 days ago
Salary
$54.63 hourly
Job type
  • Full-time
Job description

Customer Support Technology Platform Engineering

Payrate: $54.63 - $54.63/hr. We are looking for a highly motivated individual to join our Customer Support Technology Platform Engineering team. This role is a bridge between customer support operations, product managers, architects, engineering teams, and third-party technology vendors. The ideal candidate will have experience in delivering modern web-based enterprise applications, managing complex integrations, defining technical product requirements, and driving execution for platform modernization initiatives.

Responsibilities:

  • Drive product ownership for customer support platform modernization initiatives.
  • Translate business problems and operational challenges into scalable technical solutions and detailed product requirements.
  • Partner closely with engineering teams to define APIs, workflows, system integrations, and platform capabilities.
  • Collaborate with Customer Support Operations, Product Managers, UX, Architecture, and external vendors to deliver unified support experiences.
  • Define and manage Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), user stories, acceptance criteria, functional specifications, MVP definitions, and release plans.
  • Lead integration initiatives involving Genesys Cloud, AI-powered platforms, CRM and case management systems, workflow orchestration tools, and internal and external APIs to enable scalable, unified, and efficient customer support experiences.
  • Drive adoption of AI-enabled customer support capabilities such as agent assist, conversational AI, workflow automation, intelligent routing, and knowledge augmentation to improve operational efficiency and customer experience.
  • Work closely with engineering teams on technical feasibility, observability, production support, release management, tech debt prioritization, scalability, and overall platform reliability for customer support applications and integrations.
  • Analyze operational data and customer support workflows to identify optimization opportunities.
  • Coordinate cross-functional execution across geographically distributed teams.
  • Influence roadmap prioritization and platform strategy decisions.

Qualifications:

  • 5 years of experience in Technical Product Management, Business Systems Analysis, or related technical platform roles.
  • Strong understanding of modern web-based enterprise application architecture.
  • Experience working with API-first platforms and integrations including REST APIs, SOAP, GraphQL, and event-driven systems.
  • Strong understanding of distributed systems and enterprise integration patterns.
  • Experience with third-party enterprise platforms and SaaS integrations.
  • Familiarity with AI/LLM ecosystems and integrations such as OpenAI, AI agent frameworks, conversational AI platforms, and agent assist solutions.
  • Experience writing Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), functional specifications, and user stories.
  • Strong Agile/Scrum delivery experience.
  • Ability to work effectively between technical and non-technical stakeholders.
  • Strong analytical, debugging, and problem-solving skills.
  • Experience with SQL and data-driven decision making.
  • Excellent communication and stakeholder management skills.

Desired Skills:

  • Experience with customer support/contact center technologies.
  • Hands-on exposure to Genesys Cloud or similar CCaaS platforms.
  • Familiarity with unified agent desktop solutions.
  • Experience modernizing legacy enterprise applications.
  • Understanding of workflow orchestration and business process automation.
  • Experience working with AI-assisted tooling and agentic workflows.
  • Prior experience as a software engineer, QA engineer, or technical architect transitioning into product management/business analysis.
  • Exposure to observability, release management, and production operations.
  • Strong systems thinking and platform mindset.

Pay Transparency: The typical base pay for this role across the U.S. is: $54.63 - $54.63/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.