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Position Summary

THE ONE Group is seeking a highly organized and
technology-focused LMS Administrator to manage, maintain, and optimize our
Learning Management System (LMS) across all brands, including STK Steakhouse,
Kona Grill, Benihana, and RA Sushi.

This position plays a critical role in supporting the
development, delivery, tracking, and reporting of training programs for
restaurant operations, leadership development, compliance, onboarding, and
corporate learning initiatives. The LMS Administrator will serve as the primary
system expert, ensuring a seamless learning experience for team members while
providing accurate reporting and analytics to support operational and business
objectives.

The ideal candidate possesses strong technical aptitude,
exceptional attention to detail, excellent communication skills, and a passion
for learning and development in a fast-paced hospitality environment.

Essential Duties and Responsibilities

Learning Management System Administration

• Serve
  as the primary administrator and subject matter expert for the company's
  Learning Management System.


• Configure,
  maintain, and optimize LMS functionality, user permissions, learning
  paths, certifications, and system settings.


• Manage
  system integrations with HRIS, ATS, payroll, and other business platforms
  as required.


• Monitor
  system performance and troubleshoot technical issues.


• Coordinate
  with LMS vendors and internal IT teams to resolve system-related concerns.


• Conduct
  regular system audits to ensure data integrity and compliance.

Training Content Management

• Upload,
  organize, and maintain training content, including:




• Onboarding
  programs


• Compliance
  training


• Leadership
  development programs


• Restaurant
  operations training


• Food
  safety and sanitation certifications


• Brand-specific
  training materials


• Corporate
  support center learning resources




• Ensure
  training content remains current, accurate, and aligned with company
  standards.


• Manage
  version control and archiving of training materials.

User Management

• Create
  and maintain user accounts, groups, organizational structures, and access
  permissions.


• Support
  employee onboarding by ensuring timely assignment of required training.


• Maintain
  learning paths based on role, position, brand, and location.


• Assist
  managers and team members with LMS navigation and training completion
  issues.

Reporting and Analytics

• Develop
  and distribute recurring training compliance reports.


• Track
  completion rates, certifications, overdue assignments, and training
  effectiveness metrics.


• Provide
  dashboards and analytics to Operations, Human Resources, Training, and
  Executive Leadership teams.


• Analyze
  learning data and identify trends, opportunities, and areas for
  improvement.

Training Support & Communication

• Serve
  as a resource for field operations and support center teams regarding LMS
  functionality.


• Create
  user guides, job aids, and training documentation.


• Deliver
  LMS training to managers, trainers, and administrators as needed.


• Communicate
  updates, enhancements, and new learning initiatives across all brands.

Compliance Management

• Ensure
  mandatory training requirements are assigned and completed according to
  company standards.


• Support
  compliance tracking for:




• Food
  safety certifications


• Harassment
  prevention training


• Workplace
  safety training


• State
  and federal regulatory requirements


• Brand-specific
  compliance initiatives




• Maintain
  accurate records for audits and regulatory reviews.

Continuous Improvement

• Identify
  opportunities to improve user experience and training effectiveness.


• Recommend
  LMS enhancements, automation opportunities, and process improvements.


• Stay
  current on learning technologies, industry best practices, and hospitality
  training trends.

Qualifications

Required

• Experience
  in hospitality, restaurant, retail, or multi-unit operations environments.


• Minimum
  2 years of LMS administration experience.


• Experience
  supporting enterprise learning platforms such as Absorb, Schoox, 360Learning,
  or similar systems (Wisetail LMS systems a plus!).


• Strong
  proficiency with Microsoft Excel, reporting tools, and data analysis.


• Experience
  managing training records, compliance programs, and learning assignments.


• Strong
  problem-solving and troubleshooting abilities.


• Excellent
  organizational skills and attention to detail.


• Ability
  to manage multiple priorities and deadlines in a fast-paced environment.


• Strong
  written and verbal communication skills.

·
Ability to occasionally travel to
restaurant locations, training events, and support offices as needed.

Preferred

• Experience
  supporting learning initiatives for hourly and management team members.


• Knowledge
  of SCORM, AICC, xAPI, or other e-learning standards.


• Experience
  with HRIS and ATS integrations.


• Learning
  and Development certifications or LMS-specific certifications.

Benefits

Eligible team members may receive:

• Medical,
  Dental, and Vision Insurance


• 401(k)
  


• Paid
  Time Off


• Employee
  Assistance Program (EAP)


• Dining
  Discounts Across THE ONE Group Brands


• Professional
  Development Opportunities


• Career
  Growth and Advancement Programs

About THE ONE Group

THE ONE Group Hospitality, Inc. is a global hospitality
company and the parent organization of STK Steakhouse, Kona Grill, Benihana,
and RA Sushi. Our mission is to deliver exceptional dining experiences through
innovation, hospitality, and operational excellence while developing our team
members to reach their full potential.

THE ONE Group is an Equal Opportunity Employer and values
diversity in the workplace.