Staff writer Jobs in Madison wi

The Wisconsin Department of Public Instruction is seeking a Technical Writer. This position will serve as a

member of the Customer Services Team under the Division of Libraries and Technology. The Customer

Services Team is responsible for assisting in a statewide data collection program called WISEdata. Data

collected is also used to feed other vendor systems which streamlines data collections and reduces

redundancy. WISEdata integrates with WISEid, our identity management system. In addition, WISEdata

provides the data used by DPI’s WISEdash business intelligence and reporting system used for public

reporting and by Wisconsin districts and schools. The Customer Services Team also assists in collecting staff

data through a statewide data collection application called WISEstaff. In addition, the team maintains School

Directory data, hosts the annual WISEdata Conference, and handles DPI application security. The team

provides communications, workshops, training materials, and data submission guidance to schools.

The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing

documentation, training materials, and general communications for the WISE applications and other Customer

Service efforts. The position will communicate and disseminate complex and technical information more easily

to customers. Under general supervision of the Customer Services Team manager, this person will work

closely with others to accomplish project objectives, or function independently to accomplish daily work

requirements as a member of the Customer Services Team. Objectives, priorities and deadlines are

established in consultation with the department program area leaders, project managers, and the Customer

Services Team manager.

Goals and Work Activities :

60% Create and Maintain End User Documentation

1. Provide documentation on DPI webpages to explain the most up-to-date data submission guidance

2. Write and maintain knowledge base articles and webpage content

3. Collaborate with many internal DPI teams on software development, requirements, policies, and data

submission best practices

4. Understand WISEdata Ed-Fi Integration and WISE applications

5. Recognize software or training issues impacting Wisconsin schools and determine documentation

needs / gaps

6. Select appropriate medium for message or audience, such as manuals, videos, or e-learnings

7. Standardize content across platforms and media

8. Revise documents as new issues and updates arise

9. Create and communicate application release notes

10. Assess and address current documentation to improve user experience and understanding

20% Create and Maintain Training Materials

1. Work with trainer and other team members to develop new user training materials

2. Develop and maintain application training materials, including e-learning courses, user guides, and

tutorials

3. Attend conferences to present, train, and support DPI WISE systems, as needed

4. Collaborate with the Customer Services Team for team projects, training, and general understanding

5. Review presentation slides for grammatical and content accuracy

6. Co-create training video script content

Draft Mass and Targeted Communications

1. Work with subject matter experts on communication content

2. Draft communications to various audiences with different objectives

3. Work with internal stakeholders to review content and ensure accuracy

4. Send communications as needed

5% Professional Development and Other Duties as Assigned

1. Keep abreast of updates to applications and procedures

2. Participate in meetings and trainings, as appropriate, including participating in WISE User Groups

3. Participate in related professional development activities

4. Maintain awareness of operating procedures, activities, and best practices of the team and division

5. Other duties as may be assigned

Required Skills :

• Strong written and verbal communication skills
• Experience performing external communications
• Ability to work well independently
• Ability to process and document a fundamental understanding of end-to-end customer experience

integration and dependencies

Required Technical Skills :

Preferred Experience :

Top Skills & Years of Experience :

At least 1 year of experience in the following :

Nice to have skills :

Project Details : This role will be working one day per week (or thereabouts) on internal DPI documentation for how-tos regarding software upgrades, redoing IT self-help guides, etc. The rest of the time this position will work in conjunction with our other tech writer to create and maintain web content, user guides, knowledge based articles, and some communications, such as a monthly newsletter, all related to our data applications and processes.

Additional details :