Product Manager, ServiceNow
Location: Omaha, NE, US Job Level: Mid Level District: Kiewit Technology Group Market: Corporate Home Office Employment Type: Full Time Position Overview The Senior Platform Innovation Lead is responsible for driving the strategic evolution of the ServiceNow platform by identifying, validating, and operationalizing advanced capabilities that deliver measurable business value. This role focuses on translating emerging technologiesincluding AI, automation, predictive intelligence, integrations, and analyticsinto practical, scalable solutions with clear outcomes. Operating at the intersection of strategy, technology, and value realization, this role ensures innovation efforts move beyond exploration into adoption and measurable impact. The position partners closely with product, architecture, engineering, and operations teams to embed innovation into the core platform roadmap and delivery model. This role is distinct in that it: Focuses on what is possible and valuable, rather than how solutions are built Prioritizes future capabilities and strategic evolution, not current demand execution Emphasizes use cases, outcomes, and adoption, not technical implementation Success requires disciplined focus on: Value over novelty Adoption over experimentation Outcomes over activity District Overview Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions. Location This is a full time in office role located on our LaVista, NE campus. Responsibilities The Senior Platform Innovation Lead drives the strategic evolution of the ServiceNow platform by identifying, validating, and operationalizing advanced capabilities that deliver measurable business value. The role translates emerging technologiesAI, automation, predictive intelligence, integrations, and analyticsinto practical, scalable solutions with clear outcomes. Operating at the intersection of strategy, technology, and value realization, this position ensures innovation moves beyond exploration into adoption and impact. The role partners with product, architecture, engineering, and operations to embed innovation into the platform roadmap. Qualifications Bachelor's degree in a related field or equivalent work experience 3+ years of hands-on experience with ServiceNow operations and systems administration, including recent work within the past 4 years Strong knowledge of the ServiceNow platform, modules, and ecosystem Experience with AI and machine-learning concepts (practical application, not data-science depth) Background in automation strategy, workflow optimization, and enterprise integrations Ability to translate technical capabilities into clear business value Skilled in developing business cases, ROI models, and value-realization frameworks Proven ability to influence stakeholders without direct authority Strong strategic thinking paired with an execution-focused mindset Excellent communication skills across both technical and business audiences Success Criteria Success in this role is measured by outcomes, not activity: Business Value Realization Demonstrated ROI from implemented innovations Reduction in manual effort and operational cost Adoption & Utilization High adoption of new capabilities Increased platform utilization across the enterprise Operational Impact Percentage of processes successfully automated Improvements in cycle time, efficiency, and throughput Innovation Effectiveness Pilot solutions consistently transitioned into scalable production capabilities Delivery of stable, non-experimental, enterprise-ready solutions Equal Opportunity Employer, including disability and protected veteran status.