Technical services engineer Jobs in Irving, TX

Audio Visual And Digital Signage Team Role

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This role is a part of the Audio Visual and Digital Signage team within the IT Collaboration Services group. In this role, you will design and configure advanced AV systemsincluding displays, microphones, DSPs, control systems, and video conferencing platformsto support collaborative workspaces and events. You'll provide hands-on technical support, troubleshoot issues in real time, and work closely with IT, Facilities, and vendors to deliver seamless AV experiences.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Develop and implement AV solutions including displays, microphones, Digital Signal Processors, control systems, and video conferencing platforms to support collaborative workspaces and events. Provide hands-on support for AV hardware and software, ensuring smooth operation during live events. Diagnose and resolve technical issues promptly. Work closely with IT, Facilities, and external vendors to plan, coordinate, and execute AV installations, upgrades, and maintenance projects. Maintain accurate documentation of AV systems, configurations, and inventory. Proactively monitor system performance and implement improvements as needed. Deliver high-touch AV support for executive meetings and corporate events, including setup, operation, and real-time troubleshooting. Ensure AV systems adhere to organizational security policies and compliance standards, including access controls and data protection. Educate end-users and support staff on AV system functionality, best practices, and troubleshooting techniques to promote self-sufficiency and reduce support requests.

Bachelor's degree or equivalent training / experience and 3 years of Audio Visual engineering or relevant experience are required. Strong understanding of signal flow, AV control systems, and room automation is preferred. Industry certifications such as AVIXA CTS, Crestron Programming 101 / 201, BIAMP Tesira / Vocia, and Microsoft Teams Room are also preferred.

Feel free to take advantage of all that American Airlines has to offer : Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, and Additional Benefits. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.