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Job Title: FOH Shift Lead
Reports To: GM
The FOH shift lead needs to bring a positive approach, high standards, a know-how of all FOH positions, and an innate sense of hospitality to the table. They need to be “day makers” for both our guests and our team. This junior leadership position is for an hourly team member on the rise. This is a role for the dynamic individual who can rock the FOH and ensure that everyone has a great experience when they are running point. This position is a critical one and requires hustle, grit, and a can-do attitude to make FOH magic happen. We are looking for a FOH shift lead that has also had some BOH experience and knowledge to help with our small team.
QUALIFICATIONS:
Excellent at multitasking
Strong leadership skills and detail oriented
Strong organizational and problem solving skills
Requires minimal supervision to succeed
3+ years of FOH experience across various positions, high volume preferred
Some time in BOH
Food Handlers Certificate that meets local requirements
Committed to making sure the guest experience is a great one
PHYSICAL REQUIREMENTS:
Must be able to work on your feet for at least 10 hours
Must be able to move, pull carry or lift of up to 40 pounds on occasion and 15 pounds regularly
DUTIES & RESPONSIBILITIES:
Create a rhythm and an energy that is on brand for Roberta’s
Ensure the restaurant is clean and the ambience is just right
Run FOH without support from a salaried leader
Make sure every guest leaves a raving fan.
Provide high level guest resolution for any issues
Print and revise a menu if needed
Handle all FOH fiscal responsibilities
Ability to work and support all FOH positions
Expedite during peak service as needed
Set up and shut down the FOH, delegating tasks for the most efficient operation.
Communicate with team members and support/lead an effective pre-shift
Support the training and development of new hires and trails.
