Managed Service Help Desk Support Level 2
Job Description
We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required.
We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.
We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn.
If you have the right attitude we can help you get the right skills.
The position that we are looking to fill is for a full-time Level 2 help desk / field technician.
Candidates should have a thorough knowledge of the following at minimum :
Ticketing Systems (ConnectWise preferred)
Anti-Virus and Malware software
Microsoft Office through 2016 and 365
Windows 8 / 10 / 11
Active Directory knowledge
Remote Monitoring Systems
Providing remote support
365 / GSuite knowledge a big plus
Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments.
Our clients range in size from 5 users to the enterprise.
We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score?
A current driver's license, clean driving record, and dependable transportation are necessary.
Applicants must be U.S. citizens.
Must be able to lift up to 50 lbs.
Please send a resume, salary history and the best method to contact you.
Compensation : Flexible for the right candidate
PTO and Benefits included
Help Desk Support Specialist
Grow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Helpdesk support background, ticketing systems, light Active Directory. Assist with providing core customer service support for targeted applications and system. Join one of the world's most ...
Help Desk Support Specialist
Documents problem calls and either solves or ensures timely escalation to appropriate support level. Responds to all trouble calls concerning on-line service, network or end-user related problems. Specialized courses in Information Services are preferred. ...
L2 Helpdesk/Service Desk Support Engineer
IT helpdesk (Service desk support, ITIL certification). PC support experience, 6+ months call center support. Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/ex...
Help Desk Technician Tier II
The Joint Contracting Command and subordinate and regional contract offices will fully integrate into the operational functions of their supported elements and provide planning assistanceJob Duties:Provide support to interoperable and integrated standard common user office automation desktop softwar...
Tier I Application Support Analyst (Help Desk)
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. TechWerks is hiring ...
Help Desk Support/Analyst
Technical Support | Help Desk | IT Support | Customer Service | Troubleshooting |. As a Technical Support Agent, you will play a crucial role in ensuring the seamless operation of our clients' technical systems by providing expert support and troubleshooting services. Their mission is to deliver hig...
Help Desk Support Lead
Help Desk supervisory experience: Prior experience supervising a help desk or technical support role. Create and manage both intra-team and inter-team work processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery in order to d...
Help Desk Support Specialist
Documents problem calls and either solves or ensures timely escalation to appropriate support level. Responds to all trouble calls concerning on-line service, network or end-user related problems. Specialized courses in Information Services are preferred. ...
Mid Level (T2) System Admin for Managed Service Provider
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix. Support services for Microsoft related technologies: Windows Server, Azure, SQL, Sh...
L1 Helpdesk/Service Desk Support Engineer
PC support experience, 6+ months call center support. Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis. ...