Search jobs > San Antonio, TX > Help desk support
Job Description
We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required.
We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.
We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn.
If you have the right attitude we can help you get the right skills.
The position that we are looking to fill is for a full-time Level 2 help desk / field technician.
Candidates should have a thorough knowledge of the following at minimum :
Ticketing Systems (ConnectWise preferred)
Anti-Virus and Malware software
Microsoft Office through 2016 and 365
Windows 8 / 10 / 11
Active Directory knowledge
Remote Monitoring Systems
Providing remote support
365 / GSuite knowledge a big plus
Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments.
Our clients range in size from 5 users to the enterprise.
We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score?
A current driver's license, clean driving record, and dependable transportation are necessary.
Applicants must be U.S. citizens.
Must be able to lift up to 50 lbs.
Please send a resume, salary history and the best method to contact you.
Compensation : Flexible for the right candidate
PTO and Benefits included
Managed Service Help Desk Support Level 2
The position that we are looking to fill is for a full-time Level 2 help desk / field technician. We are a customer service company first and an IT company second. We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problem...
Tier I Application Support Analyst (Help Desk)
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. TechWerks is hiring ...
Support Center (Service Desk) Manager
CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director cert...
Tier I Desktop Support Analyst (Help Desk)
The Desktop Support Tier I Analyst is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications and desktop support within the MHS environment and hardware and software technical expert...
Tier I Application Support Analyst (Help Desk)
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. TechWerks is hiring ...
Help Desk Support Lead
Help Desk supervisory experience: Prior experience supervising a help desk or technical support role. Create and manage both intra-team and inter-team work processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery in order to d...
IT Service Desk Specialist Level II
Provide methods for managing all deskside support service support requirements; the Contractor shall provide communications capabilities among and between key staff, management personnel and or other IT support groups to provide the greatest flexibility and mobility in support of the customer assist...
Mid Level (T2) System Admin for Managed Service Provider
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix. Support services for Microsoft related technologies: Windows Server, Azure, SQL, Sh...
Help Desk Support II
Walking customers through the problem-solving process and direct unresolved issues to the next level of support, provide accurate information on IT products or services, record events and problems and their resolution in logs, and follow-up and update customer status and information. Providing feedb...
Tier I Application Support Analyst (Help Desk)
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. TechWerks is hiring ...