Office Support Rep
Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane.
Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide.
We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
The role we are hiring for is to support our franchises and their customers through the following :
- Answering inbound calls, emails, and Teams messages from customers and franchise owners
- Scheduling jobs for technicians
- Assisting franchise owners with administrative tasks
- Using online software to manage details
- Working closely with the Support Center Team
- Answering questions from customers about repairs
- Supporting salespeople in the field nationwide
- Taking part in regular meetings and trainings
Benefits include :
- Full time - 40 hours
- Variety of shifts offered, between 6 : 00 am and 5 : 00 pm
- No nights or weekends
- Paid holidays, sick leave, and vacation days
- Health Reimbursement Account with monthly company contributions
- Monthly performance-based bonuses, in addition to base pay
- Paid training, as well as continued training
- Paid parking at our downtown location
- Paid lunches
- Advancement opportunities & internal growth
- Family feel, welcoming, open-minded, and low stress office environment
- Great company culture - core value of putting relationships first
- Consistent customers that are happy with our services and book with us often
- Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.
SurfaceExperts.com and apply, or apply on here!
OUR CORE VALUES
- SERVE OTHERS
- Put relationships first
- No jerks
- Integrity
- Be humble
- BE A PROBLEM SOLVER
- Be curious
- Seek to understand the cause of the problem
- Work smart
- Constantly improve
- TRUST THE PROCESS
- Be organized
- Be teachable
- Prioritizes business needs
Compensation : $19.00 - $22.50 per hour, including monthly bonus
- Base pay increase at 60 days
- Bonus eligible at 60 days
- 3 Tier Bonus Scale
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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