Catering Director

Job Summary

The Catering Director will be responsible for modeling and promoting Sendik’s culture by supporting those who consistently provide best in class service to our guests.

The Catering Director is responsible for developing, implementing and overseeing the Special Events Catering Department.

As a part of the Sendik’s leadership team, the Catering Director must demonstrate accountability, strong team management skills and hands-on involvement, both in the store and with the team.

Our Values :

Service : We will treat every customer like a beloved family member or friend and find a way to say yes to our customers.

It’s important that we engage with every customer that enters our store, and follow the 10 / 4 rule. At the end of any interaction with a customer, we will offer a sincere Thank you for your business!

Passion : We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness : Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use Red Truck Service when additional assistance is needed

Duties / Responsibilities

Serve customers, associates, vendors and partners while modeling Sendik’s culture and providing best in class customer service;

Cultivate and maintain strong relationships with clients, vendors, and partners

Proactively identify opportunities to upsell services and enhance the overall client experience.

Actively build and foster consumer interest in Special Events Catering by increasing exposure to the program, including, but not limited to networking, sales and promotional events

Oversee the Special Events Catering Department, including, but not limited to customer service, proposal negotiations, billing, package design, production and customer satisfaction

Support the sales team in client presentations, proposals, and pitches to secure new business

Oversee and facilitate staffing as it relates to catering events, including, but not limited to, production staff schedules, materials and set up

Maintain weekly financials for Special Events, such as, proposals, deposits and timesheets, while confirming all reports are accurate prior to delivering to Finance Department

Collaborate with Marketing for creation of promotional materials as it relates to Special Events catering

Maintain knowledge of on-trend items, strategic initiatives and competitive landscapes

Develop and manage budgets for events, ensuring profitability and cost-effectiveness.

Assist with overseeing store-level production in the Deli Department to ensure all deli production meets company standards

Work with Deli Departments to ensure safety and sanitation standards are consistently met by demonstrating a commitment to safety and sanitation by serving as an example and providing direction

Assist with developing and implementing innovative standards for our Deli Departments store-wide

Mentor and develop top Deli talent within the stores to begin to develop a Special Events Catering team

Weekly travel to various store locations to visit Deli departments, interact with associates and assist with department duties as needed

Assist with Deli Production in the Warehouse Commissary or in stores as needed

Assist in the stores during peak holiday seasons as needed

Qualifications :

High School diploma or GED equivalent is required

Proven experience (minimum of 5 years) in catering and event management, with a successful track record of executing diverse events

Must have extensive prior experience within the restaurant and catering industry

Must be Servsafe certified

Strong knowledge of local and state health, sanitation and safety regulations and codes

Showcase a strong track record of increasing sales

Must have a valid driver’s license and reliable transportation for store related travel

Proficient in computer programs such as Word, Excel and Google Docs

Strong level of hospitality communication and problem-solving skills

Strong sense of security and ability to handle sensitive information

Excellent attention to detail

Excellent time management, prioritization and organization skills

Ability to work at a fast paced and efficient manner

Strong sense of team ability to anticipate the needs of the team

Ability to lift a maximum of 50 lbs