Customer Service Representative

CornerStone Staffing is seeking a Customer Service Representative to join our client’s Pharmacy Operations Team! This is an excellent opportunity for someone who enjoys helping others, is detail-oriented, and thrives in a fast-paced, patient-focused environment.

About the Role

In this role, you will handle inbound and outbound pharmacy calls, assist with refill scheduling and payment coordination, and ensure each patient receives the highest level of care and service.

Responsibilities

• Serve as the primary point of contact for patient calls regarding prescription status, refills, and financial information.
• Schedule medication deliveries and process payments accurately to ensure timely shipments.
• Demonstrate empathy and professionalism while responding to patients and clinicians.
• Run medical claims, update patient profiles, and maintain detailed progress notes.
• Address patient questions and escalate clinical concerns to pharmacists or nurses when needed.
• Support workflow efficiency by routing calls appropriately and updating records in the system.
• Identify and report any adverse events (AEs) or product complaints (PCs) promptly.

Qualifications

Required Skills

Preferred Skills