Service Desk
Role : Service Desk
Location : Columbus, OH
Work from Home 100% Remote Vendor / Candidate must be able to provide laptop / computer, USB headset, and a consistent internet connection for the work
Years of Relevant Experience :
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education : 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description :
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Have the ability to train and lead other team members and new team members on technical procedures and development
- Report Incident Management to the Management Team and escalate any discerning technical issues
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps.
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Follow quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Mandatory skills
- Microsoft O365, ability to type 40+ WPM, excellent time management
- Previous experience in training new associates or leading in a call center environment
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Thanks and Regards,
Santosh Yambari
Sr. IT Recruiter
614-212-6580 Office x1009
1103 Schrock Road, Suite 102
Columbus, OH 43229
www.comtechglobal.com
MBE & SBA 8(a) Certified
614-350-2021 Direct
614-423-2526 Fax
Current Openings
https : / / www.comtechglobal.com / job-openings.php
Candidates and Vendors
For H1b visa and EAD (GC or OPT), we will need a copy of visa, DL, passport and I-94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date, as we will match copies of visa information and DL submitted with originals in person.
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