Insurance Customer Support Associate

A company is looking for an Insurance Customer Support Associate to work remotely in the USA.

Key Responsibilities

Identify and resolve complex issues related to brokers, groups, or members regarding insurance benefits and claims

Build rapport with external brokers to instill confidence in the Healthcare Insurance offerings

Provide high-level support to brokers who are key to selling the company's products

Required Qualifications

1 year or more of customer service experience

High school diploma or equivalent

Ability to recognize and solve mid-to-high level customer service issues

Computer experience

15 mbps)