Location
Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away.
Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers.
Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
To assist the Spa Director with the daily overall operation of the Mokara Spa. Responsible to coordinate and supervise spa staff, i.
e. massage therapists, estheticians, nail technicians, and front desk schedulers.
Responsibilities
- To work as part of the Mokara Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
- Ability to deliver Forbes Standards of service to Hotel guests while maintaining the Forbes Four Star appearance always.
- Coordinate opening and closing schedules for Spa Therapists and Associates, contingent on business demands.
- Monitor providers schedules and make changes contingent on business demands.
- Ability to lead by example by motivating.
- Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation.
- Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team.
- Able to perform other tasks or projects as assigned by Spa Director.
- Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
- Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.
Qualifications
- Minimum 2-years Spa experience working in a customer orientated environment, previous leadership experience preferred.
- Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
- Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts including weekends, evenings, and holidays.
- Ability to obtain a Texas Alcoholic Beverage Commission server permit.
Omni Hotels & Resorts is an equal opportunity employer.
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