Remote Precertification Intake Coordinator

Job Opportunity : Insurance Assistance Coordinator II

IMG, a leading international medical insurance company, is seeking passionate individuals to join our team. We serve a diverse global clientele, providing insurance solutions that ensure peace of mind for travelers and expatriates. We are now accepting applications for a training class.

Location : Indianapolis, IN. Remote scheduling options available.

Day shift available with Mon-Fri schedules. Some holidays may be required (Thanksgiving, Christmas, New Year's Day are all paid time off).

Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

Job Summary

The Insurance Assistance Coordinator II is responsible for delivering exceptional customer service and support to our clients, providers, and members. You will handle incoming phone calls from facility providers and members, ensuring a high level of customer service and productivity. Types of inquiries include asking medical service type, requesting medical records, working inbound emails and faxes. As the front line for IMG and our expanding international clientele, you must present yourself professionally on the phone and through email. Additionally, you must remain calm under pressure and thrive in a fast-paced environment.

Perks

Monthly performance bonus (

• must meet department standards and qualifications) Comprehensive Benefits package including Medical / RX / Dental / Vision Insurance 401k Plan with company match Paid Parental Leave Tuition Reimbursement Paid Time Off Casual Dress Environment

Duties and Responsibilities

Qualifications

At least one year of experience in patient intake or medical office administration. Possess at least one year of experience in a quality, customer service role, demonstrating helpfulness and dedication with professional interpersonal, written, and oral communication skills. Basic level of proficiency in Microsoft Office Suite software. Self-motivated with a proven ability to maintain a positive attitude, manage stress effectively, and demonstrate attention to detail in a fast-paced environment. Global geographical and cultural awareness.

Preferred Skills

Self-presentation skills. Bilingual Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and / or French) a plus but not required. International insurance experience preferred.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.