A boutique hotel in midtown Manhattan with a bar and restaurant, looking for an evening front desk agent to add to our team in a full time position.
The position is for the 4pm to 12am shift. The front desk agent is integral to ensuring guest satisfaction and security.
The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role.
Opportunities for overtime are often available.
Duties :
- Cover front desk at all times, check in guests and monitor who is entering the property
- Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel
- Respond to and log all guest concerns and requests
- Field outside phone calls and provide information about the hotel and current availability
- Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations
- Accept walk-in guests and be able to appropriately charge them for available rooms
- Verify guests have valid credit information on file before allowing check-in
- Track and respond to guest requests using our cloud-based internal system
Qualifications :
- High school diploma or equivalent required
- Able to work a flexible schedule, including weekends and holidays
- Comfortable learning and working with cloud-based hotel management software
- Experience in a hotel front desk position or comparable customer service role is a plus
- Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement
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