Club Manager

Requirements :

• Fluent in English
• Proficient reading and writing skills
• Computer Skills
• 2 years management experience required
• Fitness management experience preferred
• Current Cardiopulmonary Resuscitation (CPR) required

Special Skills :

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Responsibilities :

Administration / Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.

Sales / Revenue Management

• Demonstrate the ability to lead, motivate, and manage team.
• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Ensure that Team maintains proper tracking forms and the daily leads.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
• Ensure ongoing prospecting and generation of new prospective members.
• Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
• Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment.
• Emphasize importance of staff involvement in the community and neighborhood businesses.

Operations

• Support personnel related problems or difficulties by following club procedure and documentation.
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff.
• Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
• Reinforce to staff the cleanliness is everyone’s responsibility, not just the maintenance staff.
• Ensure proper inventory of maintenance parts.
• Track completion of opening / closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.

Leadership / Motivation

• Serve as a role model for employees.
• Communicate effectively by holding weekly and individual meeting with Front Desk personnel.
• Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.

Meetings

• Monthly or Weekly Department Meetings
• Employee Training Meetings
• Annual Performance Evaluations

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent walk thrus.

Measurement Standards

• Ensure standards of clubs cleanliness and customer service excellence.
• Demonstrate professionalism by leading by example.
• Membership retention.
• Timely completion of assigned tasks and projects.
• Follow all policies and procedures.

Above description may be subject to change or alteration at any time.

Reports to :

• General Manager
29 days ago