Manager - Ambulatory Informatics - EPIC

JOB PURPOSE OR MISSION : Responsible for the day-to-day management, operation and accountability for clinical information systems in the hospital network, including the planning, development, training, implementation, evaluation, and maintenance.

Makes decisions, within guidelines, that could seriously affect the division, department and / or GHS System’s financial and performance objectives and strategic results.

Direct reports may include team leads, and / or staff employees including responsibility for performance reviews, hiring, disciplinary actions and terminations.

Performs duties for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A : Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS :

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B : Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient / organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C : Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

CRITERIA D : Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his / her job performance.

PERFORMANCE STANDARDS

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and / or department quality initiatives.

CRITERIA E : Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization material, human, and financial.
• Consistently looks for and uses resource saving processes

CRITERIA F : Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to :

1. Management responsibilities

• Maintaining the scope, schedule, and quality of the project in their specific application area or team Setting clear expectations for team members, including defining what they should do at each phase of the project
• Working closely with the project director and other project managers to coordinate activities
• Ensuring that the business community is engaged in the project
• Advising and coaching team members by providing guidance on project issues, key success factors of the project, and lessons learned
• Sharing with team members the positive effects of innovation and system capabilities
• Reinforcing the importance of the project together with the executives and the project director, and providing consistent communication to the project team
• Organizing resources within the organization
• Motivating and showing appreciation for the team
• Appropriately matching team member skills to team responsibilities
• Managing the project from an organizational perspective while attending to detailed tasks

2. Core responsibilities

• Assisting as a support contact for their area Identifying and troubleshooting issues
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Serving as a liaison between organizational needs and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline Developing an understanding of operational needs to set the direction for the organization's workflows Participating in training and working with end users
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Owning integrated efforts that span multiple applications such as BCA, Cutover, HODs, and so on

3. Demonstrates effectiveness in directing the activities of the department.

• Ensures staff members adhere to policies and procedures necessary to achieve department objectives.
• Establishes and maintains an effective working relationship with management and other departments.
• Maintains an effective performance improvement program.
• Manages supervisory and department staff members.

4. Demonstrates effectiveness in controlling the daily activities of the department.

• Reviews the daily productivity of the department.
• Provides management and policy interpretation to supervisors.
• Communicates effectively and expresses information clearly.
• Encourages staff participation and communication in decision-making.
• Exhibits responsiveness to others in the organization at all levels.

5. Performs other duties as assigned.

HIPAA REQUIREMENTS :

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to : medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patients related complaints, information related to patient location.

EXPERIENCE REQUIREMENTS

Previous experience in clinical applications, preferably in a health-care setting

Supervisory experience strongly desired.

EDUCATIONAL REQUIREMENTS

Bachelor’s degree in a technical field strongly preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Epic certification in an application in their area

Strong technical background.

Ability to use critical-thinking skills to make assessments on need and feasibility of implementing applications.

Strong project management skills.