Contact Center Business Technician I
Contact Center Business Technician I
Location : Cary NC (Work From Office)
Duration : 5 Months Contract (potential to go PERM)
Responsibilities :
As the Contact Center Technician , your responsibilities will include assisting with account management, website and data tool maintenance / enhancement, and project management support.
- Support client websites, web-based services through telephone, e-mail and chat.
- Troubleshoot issues and feedback by existing Users and / or development teams.
- Interact with external and internal customers to provide a high level of customer satisfaction and support.
- Assist with Feature Updates to Existing Users
- Support Deployment of New Reports from Staging to Production environments
- Performs other related duties as required and assigned.
- Demonstrates behaviours which are aligned with the organization’s desired culture and values.
Qualifications :
- 1-3 years of related work experience providing user support services and training for a data tool or technology platform
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to comprehend, research, and summarize information to respond to user questions.
Contact Center Business Technician I
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