Customer Service RepresentativeSpecialized Recruiting Group - York County / South Charlotte • Charlotte, NC, United States
Customer Service Representative
Specialized Recruiting Group - York County / South Charlotte • Charlotte, NC, United States
3 days ago
Job type
- Full-time
Job descriptionProven experience in customer service or inside sales Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Strong communication and interpersonal skills Ability to multitask and manage time effectively Detail-oriented with strong organizational skills Background in interior design , home improvement , or the stone industry Familiarity with design trends, materials, and finishes Experience working in a showroom or design center environme
Job Title : Customer Service Representative (CSR) / Inside Sales
Location : Charlotte, NC
Job Type : Full-Time
About the Role :
We are seeking a motivated and detail-oriented Customer Service Representative / Inside Sales professional to join our team in Charlotte, NC. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and has a passion for design and home improvement. You’ll be the first point of contact for clients, assisting with product inquiries, order processing, and sales support.
Key Responsibilities :
- Provide exceptional customer service via phone, email, and in-person interactions
- Assist clients with product selection, pricing, and availability
- Process orders, quotes, and follow-ups using internal systems
- Collaborate with outside sales and operations teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Support showroom activities and help maintain a clean, organized presentation space
- Identify opportunities to upsell or cross-sell products based on customer needs
Qualifications :
Preferred Experience (Huge Plus) :
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Customer Service Representative • Charlotte, NC, United States