IT Support Analyst
Position : IT Support Analyst
Location : Seattle WA (Onsite)
Duration : 6 months.
Required :
- High School Diploma required
- 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines
- ttention to detail and the ability to manage competing priorities
- Creative, flexible with solid troubleshooting skills
- Proven ability to function well in a team environment
- Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences
Preferred :
- BS / BA degree preferred, but not required
- Network+ Certifications (or similar)
- Mac OS X use and support
- Supporting Windows clients; Windows 7, 8.x, 10, and 11
- Basic computer networking
- Microsoft Office suite for Windows and Mac platforms
- ctive Directory infrastructure
- Office 365 use and management
- Scripting in PowerShell or similar
Physical Requirements
Able to lift 25+ pounds
Sufficient dexterity to assemble / repair computer hardware, peripherals, and associated furniture.
Provide support to end-users
- Triage and assign tickets, taking ownership of assigned tasks.
- Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems.
- Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.
- Document work and contribute to knowledge base
- Triage and assign tickets as appropriate
- Taking ownership of assigned tickets and tasks
- Ensure that all tickets are properly supported and resolved in a timely manner.
- Create knowledge articles for use by users and teammates.
- Review knowledge articles and provide updates and changes to process as needed.
- Provide input and suggestions for efficiency / improvement for operational processes.
Manage workstations
- Deploy and decommission workstations.
- Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.
- Create and maintain system / software deployment images and scripts.
- Manage hardware inventory and keep records of system location / movements.
Control access to systems
- Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.
- Follow documented processes to manage access to company resources.
Develop and streamline departmental processes
- Provide input and suggestions for efficiency / improvement for operational processes.
- Triage and assign tickets as appropriate
- Taking ownership of assigned tickets and tasks
- Ensure that all tickets are properly supported and resolved in a timely manner.
- Create knowledge articles for use by users and teammates.
- Review knowledge articles and provide updates and changes to process as needed.
- Provide input and suggestions for efficiency / improvement for operational processes.
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