Technical Support Specialist, Journeyman F-35 Program

Technical Support Specialist, Journeyman

F-35 IT Program at Wright-Patterson AFB

Do you hold an active US government security clearance and a Security+ certification? Are you interested in work that allows you to use your skills to solve complex problems?

Would you like to join a team that encourages ingenuity, education, and career growth? If you can relate to our mantra "Be Excellent, Treat People with Decency and Have Fun" in your job, we would like to hear from you!

If you are a current active security clearance holder and meet the requirements for the position, the process starts today with submitting this application.

We do need a copy of your certification and resume.

Technical Support Desk Specialist position description follows. This position requires 3+ years of experience. Please provide a copy of your IAT Level II certification with your resume.

This position requires a minimum active Secret security clearance.

• Provide mobile phone assistance to contract users - Android and iPhone
• Seat Level Support
• MOBI Key
• Assistance to computer users across the board - hardware, software, setups, applications, mail, O365
• Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May assist in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled.

Includes problem recognition, research, isolation, resolution, and follow-up steps.

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

Minimum Education Required :

AS / AA degree in Computer Science, Information Sciences, or related IT discipline.

Minimum Experience Required :

• Three (3) years of directly related experience supporting help desk Tier 1 operations, preferably supporting a large-scale government customer.
• One (1) year of IT Problem Solving / Troubleshooting experience.
• One (1) year of experience with remote management tools.
• IAT Level II baseline certification in accordance with DoD 8140, Information Assurance Workforce Improvement Program and intermediate level operating system certificate or certification.

About Rollout Systems

Are you interested in working for a smaller company as part of a team where everyone knows your name, and works with you to develop and track your career by providing you the opportunity to further your education, pursue cutting-edge industry certifications, and use your skills and experience on the job to solve complex problems?

Would you like to join a mission-driven team, makes a difference, and has an outstanding community reputation? A company that :

• Encourages and rewards referrals
• Encourages ingenuity
• Brings the entire company together quarterly for all-hands meetings to talk about our successes, what the company is doing and where we’re going
• Highly accessible Human Resources and management support

Rollout Systems, founded in 2001, has celebrated over twenty wonderfully successful years! We are an agile government technical services provider delivering cost-effective solutions in our rapidly changing technology and warfare landscapes.

We specialize in enhanced organizational performance and focus on success for both our employees and our customers. Our partnerships and reputation are the keys to our success.

Our workforce consists of fully qualified, industry-certified, and active DOD-cleared professionals. COVID restrictions and requirements are available from Human Resources and program management.

In every way, every day, at work or play,

we support the Warfighter that keeps America the "Land of the Free".