Customer Care Lead

A company is looking for a Customer Care Lead to manage and enhance customer service operations.

Key Responsibilities

Oversee daily assignments and ensure timely completion of customer service tasks

Mentor and monitor Customer Care Representatives while managing escalated customer inquiries

Conduct quality control assessments and assist in departmental support during the Supervisor's absence

Required Qualifications

High School Diploma or equivalent

Proficient in Microsoft Word, Access, and Excel, including pivot tables

3 years of related customer service experience

Ability to type 50+ wpm

Proficiency in using 10 key by touch