Salesforce Administrator
Job Description
Responsible for unique or complex information systems and / or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance / quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
- Provide advanced administration support for Salesforce.
- Resolve escalated issues.
- Handles user requests for system needs and upgrades that are unique or complex and require additional research.
- Implements various applications of a highly complex nature.
- Optimize system performance.
- Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis and diagnostics on the more unique or complex production systems.
- Collaborate with cross-functional teams to implement complex configurations and enhancements.
- Conduct thorough troubleshooting and provide guidance to Tier 1 and Tier 2 administrators.
- Applies scripting methodologies to automate related tasks.
Minimum Qualifications
- Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
- 5+ years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills
- Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Advanced experience with cloud infrastructure, digital workspace, and storage technology.
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