Catering Sales Manager

Summary :

Will meet or exceed revenue goals by actively seeking new clients while retaining repeat clients, providing a high degree of customer service and effectively communicating with those as needed at the Arizona Grand Resort & Spa, The Scott Resort & Spa, and High Country Motor Lodge.

Essential Functions :

• Meet or exceed your revenue for each Quarter, Year End and Future Booking Sales Goals.
• Respond within 24 business hours to all phone calls, sales inquiries and referrals.
• Systematically build and maintain positive relationships with clients.
• Establish a positive, professional presence and rapport within the assigned market(s).
• Design and sell events that meet the client’s needs all the while maintaining profitability (revenue generation, maintaining profit margins and food / beverage costs).
• Use site inspections as a closing tool.
• Use tastings and proposals as up-selling tools.
• Utilize cross-selling techniques to ensure business is booked for both the Arizona Grand Resort & Spa, The Scott Resort & Spa and High Country Motor Lodge
• Weekly meeting with Director of Sales to report and review catering sales progress to goals.
• Continuously follow up to gather all pertinent information to get to contract stage.
• Create proposals / event estimates, contracts and collect initial deposits.
• Have complete notes for file turnover for Event Managers.
• Follow-up with client after function to ensure customer satisfaction, to address any challenges, and to ask for rebooking.
• Follow-up with various departments to ensure any necessary feedback is communicated.
• Comply with the Marc & Rose Pillars of Service
• Other tasks as assigned by the Director of Sales or the VP of Sales and Events

Supportive Functions :

• Attend networking events and community functions.
• Follow through on all tasks and projects assigned by the Director of Sales or VP of Sales and Events

Qualifications :

Education : Any combination of education, training or experience that provides the required knowledge, skills and abilities.

College Degree preferred.

Experience : Minimum of 2-3 years of Catering Sales Management experience required. Experience working with Delphi a must.

Preferred : Adept with Weddings, Corporate and Non-Profit Events.

Knowledge, Skills, and Abilities :

• Considerable knowledge of food & beverage products, proper preparation and presentation of foods and beverage items.
• Knowledge of related event coordination areas : Audio-Visual, décor, entertainment, tenting, exhibits, power, etc.
• Understanding of event logistics (set up and design).
• Ability to read, write and speak English to comprehend and communicate job functions.
• Ability to create special themes and menus.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Personal Characteristics :

• Behaves ethically
• Communicates effectively : Speaks and listens in a clear, thorough and timely manner, effectively reading, writing in using the English language
• Professional Appearance : Exhibits an appearance appropriate for a Four Diamond Resort (Specific grooming standards are available for review.)
1 day ago