At Total Logistics, LLC. (TLI), we pride ourselves on being leaders in providing tailored, technology-driven freight transportation solutions that help our customers achieve a competitive advantage, both locally and nationally.
Under limited supervision the Technical Support Analyst- Tier III installs, maintains, tests, and repairs systems and networks.
Provides technical leadership and support and resolves problems of a comprehensive and complex nature. In this position, you can expect to work with the newest technologies in a collaborative and agile team environment.
This position is a support role; however, to be successful in this role, this person must have coding experience (C# / .NET).
Responsibilities
- Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
- Manage problem, or more in-depth, tickets that were escalated from Tier1 support.
- Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and / or other related equipment and devices.
- Performs miscellaneous job-related duties as assigned.
Preferred Education and Experience
- BS / BA in Computer Science or equivalent education
- C# or .NET CORE experience
- Development experience with Microsoft SQL server
- Experience with Agile / SCRUM processes
- Experience with Windows 10 / Windows 11, Outlook, Microsoft Office applications, and Internet Explorer.
- Innovative problem-solving ability
- Persistence with problem solving even when experiencing setbacks
- Ability to shift gears and learn new technology or information quickly
- Effective time management and priority-setting skills
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